Remove all meta keyword from my collections I can see it
I have delete your app and they have not been erased
We have tried reaching out to you several times via email and we wanted to give you time to respond because you were initially responding to us.
That being said, you have stopped responding to us, and we really want to make this right for you.
Further, we want to clarify that when you use SEO Manager and enter in meta data through the app, it pushes to Shopify. That is agreed upon when downloading the app.
When you uninstall the app, the information you have already given to SEO Manager is not removed- we do this because we do not believe it is fair for people's hard work to removed when they uninstall the app.
However, if you want this removed, please follow up with us and we can do it manually, but we will need backend access to your store.
Please email us back at email@example.com
I uninstalled this app due to my store making no money during COVID-19 and they're still charging me. I need a refund this is ridiculous.
So sorry to hear that you store is being negatively impacted during this challenging time.
If you were still charged for the app two things may have happened:
1) You still have the app installed
2) There was a pending charge on your upcoming Shopify invoice.
Either way, we are here to help. As mentioned to you in our email on April 11th, we are willing to refund you this charge. We in no way want to create a hardship for you or your business.
If you could please email us back at firstname.lastname@example.org I would really appreciate it, as we at venntov pride ourselves on giving an excellent customer experience and do not want you to be unhappy.
We, like you, are a small business so we certainly appreciate the position that you are in and want to make this right.
We hope you are staying healthy and well.
I used this app to help me to diagnose the issues I was having with SEO. They claim to supposedly attend to do the fixes within 24hrs, but after 2 days nothing so I sent an email. No response, so I sent yet another email and finally gave up after 12days and deleted it. What's the point of paying $20 with no customer service?
I am sorry to hear that you had a negative experience with SEO Manager- we try to give excellent service, 100% of the time.
I reviewed our email history and it appears that some of our emails to you may be getting caught in your spam filter.
Please email us back at email@example.com
We really want to make this right, and I apologize for any inconvenience this has caused.
All the best,
A Girl's Best Friend Hair Co.
deleted the app a while ago and still getting charged for it. Just reached out to shopify hopefully I get my refund shortly. =(
I wanted to touch base with you regarding this review as you were working with us behind the scenes to turn this negative experience into a positive one.
At venntov we take a lot of pride in giving excellent customer experiences, and I know you have not had one and I want to make that right.
From my understanding, you got the refund you requested. What else can we do to make this a positive experience?
I am removing the app for 2 reasons. 1) It's a paid service, I expect them to reply to my emails, they don't. They will reply once, and as they don't answer my initial question, I'll email them again. They have never replied and this has happened a few times 2) All they do is pull in different information from different sources into a dashboard, so you could do it yourself for free. It's great if you don't have a clue about SEO to get you started but I find they have no good resources. It's a nice gimmick to have when you have money to waste. And also, I have a tool that enables me to find and fix 404. I always get the notification from SEO MANAGER a long time after I've applied the fix. So I keep getting 404 errors that have already been fixed.
I hope this finds you well. I wanted to personally reach out to you as we try to not publicly address negative reviews unless there is no other way to resolve them. At venntov we aim to give all of our merchants a great customer experience but have obviously failed in doing so with you.
We have emailed you multiple times upon receiving this review in order to make things right, but have not gotten any response. I know sometimes emails get caught in spam filters and understand your frustration and want to make things right.
Please email me at firstname.lastname@example.org - we are hoping to turn this negative experience into a positive one.
All the best,
My Auto Garage
READ BEFORE INSTALLING
I downloaded this app thinking it would assist with my SEO. To be honest if you are looking for something that just tells you the obvious then download it and waste your money but the reality is you could simply do what this does yourself at no cost. The big feature I thought I was getting was recommended key search terms but it turns out all it does is ask you to input the terms you want to use and then gives you a green light once you have typed this term into your description and title (pretty obvious to work this out yourself... its either in there or not.)
Once I uninstalled as I could not see the value of $20USD a month I ran into the big issues. I subscribed to another SEO manager tool that does recomend terms and give ongoing assistance to improve rankings, this cost me $35AUD for 12 months (about $25USD). It was analysing my meta information and telling me I needed to update it due to it causing a lack of ranking in google. When i reviewed what it was telling me and cross refferenced this to what was in my shopify SEO sections I realised it was still trying to draw information from the SEO MANAGER App which was no longer existent or editable. After doing further research I worked out you actually have to also unistall the code that gets automatically put into your theme. This is never mentioned at any point on downloading or uninstalling which is incredibly annoying and inconvenient as I have gone about 3 weeks with incorrect meta data. Information given by the SEO MANAGER was simply, resore your code back to a version prior to installing. This is a great idea if you havent modified your code since installing the app which I have done. I have now had to get Shopify support involved who are trying to rectify the situation. Hopefully this will be fixed shortly.
Again, this is a perfect app if you want to pay good money for no return.
UPDATE RESPONSE TO RHIAN BEUTLER, CEO
Thank you for your response but I think it is important to clarify some of the false information you have presented. Due to the unprofessional nature of providing this false information, if it were possible to give you less than 1 star you would be receiving a sub-zero rating.
As stated in my previous comment, it is easy to install and then remove the app from the Shopify store. What your site does not mention is that you change the code of the store to pull SEO information from your app instead of the Shopify SEO settings. You do not at any point mention this needs to be manually changed back to the original code to ensure SEO is able to work correctly.
You say you have reached out to me multiple times across phone and email. You also say you have emailed me three times which have all been opened and un-responded to. Both these statements are false. You have not tried calling me by phone at all and you emailed me once only on the 28/09/19. I responded to this email letting you know that Shopify admin had already got involved and fixed the issue for me. They got their coding team involved to fix the errors you had created. I can see this email was opened by your team but was never responded to.
I hope anyone looking at installing this app reads these comments and seeks alternative options prior to proceeding.
Here at venntov we strive to give a positive experience 100% of the time. Because of this we try to resolve negative reviews privately unless we have no other option.
Unfortunately at this time, we have no other option.
You were never charged for the app. We had one email interaction with you where you asked us to install the app. You had the app installed for 5 days. There are clear instructions on how to remove the code for our app in the uninstall workflow- and we also offer the service for free.
As soon as we received the review we reached out to you via email and phone- multiple times across multiple dates. We have emailed you at least 3 times, all of which have been opened. All of which have not been responded to.
We would appreciate you emailing us back so we can make this right with you. We do truly care about creating a positive experience for you, and hope you email us back about this so we can fix this.
Please email email@example.com
All the best,
Happiest Shop Ever
It is not working. I paid for months. I spend hour days for setup. Nothing changed. I hope I can find something easy to manage and works better than this. Also it's not user-friendly and has lots of bugs.
I uninstalled your app after trying it for 5 minutes and you have been charging me $20USD for 7 months now. I would like a refund of the unauthorised charges right away please. Even your invoice says UNINSTALLED APP but you con't to charge me.
I wanted to follow up with you publicly as you have stopped responding to our emails privately. You initially installed the app on February 28th, and emailed us on March 1st to make use of our free theme adjustment service. We did that on March 1st.
On August 22nd you both emailed us and left us a negative review stating that you had never used our app, which was responded to that same day by our support team. Becca, one of our customer success advocates, was able to secure you a refund from Shopify Billing on August 25th. We have tried contacting you again via email as well as by phone three times to convey this, and it shows that you read the email from our team on August 25th.
As you sent an email “demanding a refund” and you received said refund- is there anything else we can do to make you happy? We at venntov strive to make all of our customers happy, and want to ensure that we gave you a stellar customer experience.
Please email firstname.lastname@example.org if there is anything else we can do to meet your needs.
The Bengal Cats
FULL OF BUGS!! I have updated the Title and description several times. The Information does not save! FRUSTRATING! Waste of time!! SITE MAP Submission gives error!!
Cupid Falls Farm
Average ranking on google has got worse since installing this app. I have sent 3 questions to support and NONE have been answered. NO SUPPORT.
Update. Finally got some response after leaving this review but it really didn't answer the questions I had. I responded to the email to get further answers and clarification and at this time it has NOT been responded to so I renew my 1 star review. NO CUSTOMER SERVICE
Here at venntov we strive to give excellent support, unfortunately sometimes our emails get caught in spam filters. Our Director of Product has reached out to you directly (CCing your contact email from the store). If you still do not receive this email, please email us at email@example.com. We want to make this right for you, and apologize for any frustration this has caused.