The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We tried using this app for our store as we do local delivery by ourselves. The app didn't work out of the box. We ran into multiple issues. When we tried to get support inspite of sending emails, there was no response at all. Was just a waste of time on our end. Better to stay away from this app and save yourself sometime!
Sorry to hear your trouble. We tried to contact you back several times, could not reach you. We are happy to help you set up if you need any help. Please send us a quick note at firstname.lastname@example.org. We usually get back within few hours