Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this order fulfillment service for its accuracy and speed, enhancing business operations and allowing for growth focus. The app is easy to use, featuring seamless Shopify integration and Amazon fulfillment support. Its intuitive interface simplifies logistics management. Exceptional customer support from "Happiness Engineers" is frequently highlighted, along with a smooth onboarding process. Although costs are higher, merchants believe the reliable fulfillment and superior customer service provide significant value. The ability to handle special projects and SKU transfers efficiently, coupled with proactive cost-saving advice, is also valued by merchants.
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Very responsive and helpful Customer service, Specially good experience with Anthony!
Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.
Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.
Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.
My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.
We've been using Shipmonk (and their associated Shopify app) for more than a year now.
The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.
From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.
So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.
All in all, very satisfied with their service and the timely delivery of the orders to my customers.
Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.
App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out