Reviews (131)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this order fulfillment service for its accuracy and speed, enhancing business operations and allowing for growth focus. The app is easy to use, featuring seamless Shopify integration and Amazon fulfillment support. Its intuitive interface simplifies logistics management. Exceptional customer support from "Happiness Engineers" is frequently highlighted, along with a smooth onboarding process. Although costs are higher, merchants believe the reliable fulfillment and superior customer service provide significant value. The ability to handle special projects and SKU transfers efficiently, coupled with proactive cost-saving advice, is also valued by merchants.
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We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!
Thank you for the review! We are so glad you've had a great transition over from Flexport, and that Nikki and the team have provided you with excellent customer service. We're excited to welcome you to our fulfillment family. Please let us know if there is ever anything else you need!
Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.
Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale successfully. We are here for you as you continue to expand. Please let us know if there is ever anything more our customer service team can do to assist you.
We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.
Thank you for providing feedback about your experience with ShipMonk. We are so glad to hear that your transition to our 3PL has been rewarding. Our teams are dedicated to ensuring every aspect of your services are up to your standards so you get what you paid for and are always supported by our Client Experience team. Please don't hesitate to reach out if you ever need any assistance. Thank you for being a valued ShipMonk client.
Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!
Thank you for leaving a review about your ShipMonk experience. We're thrilled to hear that you've had amazing experiences with our warehouses, fulfillment services, and customer support. We've shared your feedback with Sarah and the team. Always feel free to reach out if there is anything else we can do to set your business up for success!
Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!
Thank you for leaving this review. We appreciate your feedback on the set up process and our customer support. We've shared your comments with David and the Client Experience team. Thank you for being a valued ShipMonk client; we are proud to be the solution to all your shipping and fulfillment needs, and are always happy to help you!
Shipmonk has been a big step up from our previous 3PL partner, and a lot of that has to do with our happiness Engineer, Austin P. His attentiveness and knowledge surrounding Shipmonk software and protocol has been a huge asset. In the rare scenario where he doesn't know the answer to our question, he is quick to find it. Highly recommend working with Austin.
Thank you for writing in to tell us about your experience with ShipMonk. It is our pleasure and privilege to be your 3PL partner, and we're so glad that your services with us and interactions with our support team have been amazing. We've shared your feedback with Austin P, and the entire support team. Please let us know if there is ever anything else we can do to set your business up for success.
Thank goodness for Louis Vedosky and his team at ShipMonk! We had a difficult situation pop up and his professionalism and leadership made all the difference with our project! Without him, I think we could have had a very stressful day! Thank you Louie!
Thank you for the review! We're glad to hear that Louis has provided you with such wonderful support; we've shared your feedback with him and the entire Client Experience team. We're always committed to ensuring your business thrives, so please let us know whenever you need anything else.
Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!
Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.
Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.
Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service team. Please let us know if we can ever assist you with anything else, and thank you for being a valued ShipMonk client!
Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!
Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if there is ever anything else your business needs; we're here to set you up for success on all fronts.