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Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its efficient integration with Shopify, user-friendly interface, and valuable inventory metrics. It's praised for managing inventory, processing orders, and shipping products. The customer service is highly commended for their responsiveness and professionalism. The onboarding process is smooth, with comprehensive overviews and workshops. The app offers custom services like kitting and handling shipping claims. It can handle large volumes, even during peak seasons, making it a valuable partner for startups due to competitive pricing and no minimum monthly order quotas. It's also appreciated for handling international shipping at attractive rates. The platform is constantly improving with regular updates, more staff, and better prices.

September 29, 2023

I have been with Shipmonk for 2 years now. We are now working with a WONDERFUL happiness engineer, Ron T. He makes great efforts to understand the nuances of our brand. He is very communicative, polished and professional. It is really impressive to partner with someone like Ron, that also has the energy and knowledge to DRIVE our business. We are grateful for this partnership and to be assigned Ron T.

United States
Over 2 years using the app
November 7, 2023

Our Happiness Engineer Matthew S. was brilliant assisting us with a recent issue we had. He was quick to respond and was able to answer all our questions, and the process went very smoothly. We are very thankful for his help.

United States
5 months using the app
October 19, 2023

Making the move to partner with a 3PL for our eCommerce site was pretty scary! But Pascalle and the team at Shipmonk have gone over and above in supporting us during the transition. We've been super impressed with their communication and timely responses. We'll definitely be recommending Shipmonk!

Emily The Strange
United States
About 1 month using the app
August 11, 2023

We had a few challenges to work through, and Josh Callaway helped to resolve them within 48 hours. He has been very effective and communicated well throughout the whole process. 5 stars.

Lupine Lane Co.
United States
8 months using the app
August 16, 2023

A much needed 3rd party fulfillment service that makes it possible for me to manage my online business. Very detail oriented, thorough, and supportive.

Primal Health Foods
United States
2 months using the app
July 26, 2023

Matt was extremely helpful in helping us transfer a handful of skus from one account to another. He was very thorough in his communication and was able to answer all the questions we had.

Broadway Murder Mysteries
United States
6 months using the app
July 11, 2023

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.

United States
Over 2 years using the app
August 9, 2023

I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!

Sleek Air
United States
12 days using the app
July 14, 2023

Great customer service. We've used them for several companies. Everything is transparent and integrates pretty easily. Any hiccups are responded to promptly.

United States
3 months using the app
June 26, 2023

ShipMonk has been fantastic at providing fast an accurate order fulfillment for our team. We appreciate their customer service department's quick attention to our questions as they arise. We also are happy with their special projects team's help in kitting items and processing SKU transfers. They are fast and efficient. Thank you ShipMonk!

United States
Over 3 years using the app