ShipMonk | Order Fulfillment

We worked with ShipMonk years ago and later decided to switch providers in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before.

We haven’t looked back since returning, and Anthony Presutti has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else.

We hope you like us, because you’re stuck with us!

Totally Happy with Shipmonk and its services. I particularly want to express our gratitude to happiness engineer 'Austin Yocum 'for diligently following up on given task and for all the excellent assistance provided throughout given process.

Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!

We've been with a lot of 3PLs, and while Shipmonk is not perfect, our Happiness Engineer (hi Ryan!) is absolutely incredible and makes our jobs so much easier. He is attentive, kind, empathetic and a real problem solver. We would be lost without Ryan!

I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.

I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business.

In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service.

I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.

We’ve been working with ShipMonk for over half a year now and their commitment to customer service and reliability has truly impressed us. During the recent Canada Post strike—an incredibly challenging time for our business—ShipMonk went above and beyond to ensure our operations continued without disruption. They seamlessly transitioned our shipments to FedEx Ground the same day, giving us peace of mind and ensuring our customers weren’t left waiting.

The onboarding process with ShipMonk was challenging, but it's understandable, given the breadth of industries they serve. They’ve designed their systems to cater to various needs, and their effort to ensure everything works smoothly is worth it.

What stands out most is their accommodating nature and their support for our team. ShipMonk consistently demonstrates a willingness to adapt and go the extra mile, which is rare in logistics. We truly enjoy working with them.

If you’re looking for a partner that truly prioritizes your success, ShipMonk is a fantastic choice. Thank you for your incredible service during this busy and challenging season—we genuinely appreciate the difference you’ve made for our business!

We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!

Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners

We have been working with Shipmonk for 3 months, we have some expected startup issues/growing pains and we are trying to become as efficient as possible. We have a wonderful tour and meeting with the Shipmonk team in Pennsylvania and impressed with the operations and guidance they provided.