ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

Reviews (140)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
    107
  • 5% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    2
  • 16% of ratings are 1 stars
    23
What merchants think

Feedback submitted

Merchants appreciate the responsive customer service and effective problem-solving from the support team, including "Happiness Engineers." They commend the quick and accurate order fulfillment, even at high volumes, and the user-friendly interface that integrates smoothly with Shopify. Special requirements like custom packing are well-handled, supporting global shipping and scalability. Despite some concerns over costs, the quality and reliability are seen as providing good value.

November 1, 2024

I used ShipMonk as my 3PL for a silver jewelry company for almost 2 years... To start with, the onboarding was really frustrating and took WAY longer than the expectation that was set. Then we spent weeks changing the processes because their fulfillment team could not comprehend the proper way to package our simple items in their boxes correctly, despite documents and videos being provided. We ...

Proclamation
United States
Over 1 year using the app
April 20, 2021

I would highly recommend not using ShipMonk. I'm providing 2 stars because their UI is great, and the sync with Shopify is helpful so that we in theory don't have to update our inventory on a consistent basis (which in reality is not the case). If you have under 100 SKU's they may be a fit, we've been using them for a few years and everything was fine until we really starting scaling our ...

Rover Store
United States
Almost 5 years using the app
1
1