ShipMonk | Order Fulfillment , 111 reviews

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
    86
  • 5% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 17% of ratings are 1 stars
    19
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient integration with Shopify, user-friendly interface, and valuable inventory metrics. It's praised for managing inventory, processing orders, and shipping products. The customer service is highly commended for their responsiveness and professionalism. The onboarding process is smooth, with comprehensive overviews and workshops. The app offers custom services like kitting and handling shipping claims. It can handle large volumes, even during peak seasons, making it a valuable partner for startups due to competitive pricing and no minimum monthly order quotas. It's also appreciated for handling international shipping at attractive rates. The platform is constantly improving with regular updates, more staff, and better prices.

Edited June 22, 2023

My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.

Wolf Project
United States
Over 3 years using the app
May 31, 2023

Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.

BruMate
United States
About 5 years using the app
June 1, 2023

Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.

Liberty Health Supplements
United States
8 months using the app
January 16, 2019

We've been using Shipmonk (and their associated Shopify app) for more than a year now.

The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.

From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.

So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Helping Animals At Risk
United States
Over 1 year using the app
May 10, 2019

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

Munch Addict
United States
4 months using the app
1
1