ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

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Reviews (94)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
    74
  • 5% of ratings are 4 stars
    5
  • 1% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    1
  • 14% of ratings are 1 stars
    13
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, noting the team's responsiveness and professionalism. It offers efficient, reliable order fulfillment, often processing shipments within hours, and features user-friendly technology that integrates smoothly with Shopify. Additional benefits include global shipping, kitting, and custom packing options, which support international business and product customization, allowing merchants to focus more on product development and marketing.

May 31, 2023

Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.

BruMate
United States
About 5 years using the app
May 15, 2024

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
United States
9 days using the app
Edited June 22, 2023

My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.

Wolf Project
United States
Over 3 years using the app
June 28, 2024

Very responsive and helpful Customer service, Specially good experience with Anthony!

Dote Wellness
United States
Over 1 year using the app
ShipMonk replied July 9, 2024

Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.

May 10, 2019

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

Munch Addict
United States
4 months using the app