Reviews (140)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the responsive customer service and effective problem-solving from the support team, including "Happiness Engineers." They commend the quick and accurate order fulfillment, even at high volumes, and the user-friendly interface that integrates smoothly with Shopify. Special requirements like custom packing are well-handled, supporting global shipping and scalability. Despite some concerns over costs, the quality and reliability are seen as providing good value.

February 10, 2025

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations.

* International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach.

* Shipping from the UK to Europe: Relying on Royal Mail instead ...

Larsson & Jennings | Official Store
United States
Over 1 year using the app