ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.
★ Powerful Software
From our API integrations to automated mapping and bundling, ShipMonk software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.
Direct Shopify integration - no more importing orders
Real-time shipping rates
Real-time inventory management
Analytics and reporting
Automated mapping and bundling
★ 30+ Discounted Shipping Options
ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.
★ Dedicated Customer Support
Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.
★ Intelligent Storage
We’ve strategically designed our storage and inventory system to assign products to designated area. This optimizes storage locations and reduces costs for you. Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.
★ Custom Packing Procedures
A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. But at ShipMonk, if it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.
★ Returns Management
To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. That’s where our fulfillment process comes in handy. We’ve developed multiple procedures for managing returns to ensure that they’re neither time-consuming nor costly, but they're also always satisfactory to you and your customers. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.
★ Bulk Processing
Our inventory management software allows you to set up bulk processing, so you can fulfill B2B orders just as easy as your B2C orders. Through the dashboard you’ll have the ability to control your inventory and processes based on criteria that you select.
★ Additional Features:
Live Inventory Sync with Shopify
Live Shipping Rates in ShipMonk Account
International Order Processing (Free)
Receiving Photos (Free)
Enterprise Grade Security
Kitting and Assembly
Frequently Asked Questions
Do you charge for receiving inventory?
No. ShipMonk offers free receiving for our customers if they follow carefully prepared guidelines created by our team. We are always here to make things easier, so we will help you prepare your shipment to comply with our receiving guidelines.
Can you handle fragile products?
Absolutely! Our Happiness Engineers will examine your products and suggest custom packaging based on on your specific needs. If you have pre-existing requirements, just let us know and we'll accommodate those as well.
Do you offer storage insurance?
When you store your inventory at ShipMonk, you have two options to insure your product:
1) You add our location to your insurance policy
2) You choose to waive inventory insurance
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
Do you provide shipping insurance?
Your products are extremely safe in our hands. Once they leave our warehouse, carriers assume responsibility. That’s why we recommend purchasing shipping insurance. The first $100 is free; you pay for each additional $100 insured. You and your Happiness Engineer at ShipMonk can define the details.