Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient and user-friendly interface, providing valuable metrics such as stockout days and low inventory levels. The customer service is highly commended for its responsiveness and professionalism. The app handles large order volumes swiftly and offers transparent, competitive pricing without minimum monthly order quotas. Merchants also value the custom services, real-time warehouse updates, and discounted shipping rates. The onboarding process is simple with dedicated support. Continuous improvements to the software and operations are also noted. However, some merchants reported issues with inventory updates and shipping delays.
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Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.
Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale successfully. We are here for you as you continue to expand. Please let us know if there is ever anything more our customer service team can do to assist you.
We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.
Thank you for providing feedback about your experience with ShipMonk. We are so glad to hear that your transition to our 3PL has been rewarding. Our teams are dedicated to ensuring every aspect of your services are up to your standards so you get what you paid for and are always supported by our Client Experience team. Please don't hesitate to reach out if you ever need any assistance. Thank you for being a valued ShipMonk client.
Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!
Thank you for leaving a review about your ShipMonk experience. We're thrilled to hear that you've had amazing experiences with our warehouses, fulfillment services, and customer support. We've shared your feedback with Sarah and the team. Always feel free to reach out if there is anything else we can do to set your business up for success!
No problem with the App, but awful, awful customer service. Stay far away.
The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.
When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.
If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money.
My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it.
Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.
Very responsive and helpful Customer service, Specially good experience with Anthony!
Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.
Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.
Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.
Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service team. Please let us know if we can ever assist you with anything else, and thank you for being a valued ShipMonk client!
I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.
Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you've found the app easy to use. We have noted your feedback so we can continue to optimize our systems so they become increasingly user-friendly. Please let us know if there is ever anything else we can do to help you and your business.
Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!
Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if there is ever anything else your business needs; we're here to set you up for success on all fronts.
Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.
Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!
Thank you for leaving this review. We appreciate your feedback on the set up process and our customer support. We've shared your comments with David and the Client Experience team. Thank you for being a valued ShipMonk client; we are proud to be the solution to all your shipping and fulfillment needs, and are always happy to help you!