Reviews (140)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the responsive customer service and effective problem-solving from the support team, including "Happiness Engineers." They commend the quick and accurate order fulfillment, even at high volumes, and the user-friendly interface that integrates smoothly with Shopify. Special requirements like custom packing are well-handled, supporting global shipping and scalability. Despite some concerns over costs, the quality and reliability are seen as providing good value.

February 13, 2025

I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.

House of Leon
United States
About 2 years using the app
January 23, 2025

I've been using Shipmonk for over 5 years now and I've been very happy with their CS team, ( I had the pleasure to work with Moises G.) and it's always accurate, timely, and professional response.

The Edwards Edge
United States
About 6 years using the app
January 8, 2025

We've been with a lot of 3PLs, and while Shipmonk is not perfect, our Happiness Engineer (hi Ryan!) is absolutely incredible and makes our jobs so much easier. He is attentive, kind, empathetic and a real problem solver. We would be lost without Ryan!

Unbound
United States
Over 4 years using the app
February 10, 2025

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations.

* International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach.

* Shipping from the UK to Europe: Relying on Royal Mail instead ...

Larsson & Jennings | Official Store
United States
Over 1 year using the app
February 7, 2025

Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners

Brick LLC
United States
4 months using the app
November 18, 2024

We’ve been working with ShipMonk for over half a year now and their commitment to customer service and reliability has truly impressed us. During the recent Canada Post strike—an incredibly challenging time for our business—ShipMonk went above and beyond to ensure our operations continued without disruption. They seamlessly transitioned our shipments to FedEx Ground the same day, giving us peace ...

Forage Hyperfoods
Canada
6 months using the app
January 28, 2025

I had a disappointing experience, The quality of service was not up to expectations, and the handling of my inventory was poor. Following the instructions of one of the agents, I sent my products properly packed for protection. However, upon receiving the merchandise, the items were delivered incorrectly, one by one in envelopes, instead of being kept in the condition they were sent in. This not ...

Eloisa International
United States
8 months using the app
January 16, 2025

Horrible customer service system. Bunch of run around and no key point of contact. Nightmare.and they use shipping companies that don't track so it says label printed and customers are pissed and think we are lying and report us for fraud. So horrible.

KetoneAid + Hard Ketones
United States
10 months using the app
January 9, 2025

We have been working with Shipmonk for 3 months, we have some expected startup issues/growing pains and we are trying to become as efficient as possible. We have a wonderful tour and meeting with the Shipmonk team in Pennsylvania and impressed with the operations and guidance they provided.

Abide Shop
United States
4 months using the app
November 1, 2024

I used ShipMonk as my 3PL for a silver jewelry company for almost 2 years... To start with, the onboarding was really frustrating and took WAY longer than the expectation that was set. Then we spent weeks changing the processes because their fulfillment team could not comprehend the proper way to package our simple items in their boxes correctly, despite documents and videos being provided. We ...

Proclamation
United States
Over 1 year using the app