Shipped Suite

Name: Shipped Suite
Brand: Shipped AI
Rating: 5.0 (8 reviews)

Price: Free

Rating (5.0)

Reviews

Developer

Shipped AI

View demo store

The comprehensive post-purchase customer experience

Add customer assurance for last-mile damage, loss, and theft

Self-service cancellations with operational safeguards

Eliminate WISMO support tickets with real-time notifications

Hassle-free, zero-overhead self-service returns

360° view of your customer experience with end-to-end analytics

Highlights

Built for your business

Works with the latest themes

About this app

Launched

December 6, 2021

Languages

English

Transform your customer service with AI CX agent and integrated post-purchase suite built for retail

Shipped AI is the only autonomous AI CX agent built for ecommerce that can actually take actions and execute resolutions at scale across a large set of complex use cases. It easily integrates with your existing tech stack, ultimately becoming your best CX agent that’ll be there to wow shoppers when they need you across their preferred communication channel. Keep your customers happy, drive repurchases, reduce costs and drive profit to your bottom line.

AI CX agent that is channel agnostic: email, SMS, phone, chat and social media
Shipped AI programs all the resolution flows into the platform during onboarding
AI CX agent tailored to your brand voice, personas and brand guidelines
Self-service resolutions and on-demand AI-led stack for a total experience
Tracking, delivery assistance, returns/exchanges, appeasements & more

8 reviews

Overall rating

Counts per rating level

100% of ratings are 5 stars
8
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

February 15, 2023

Jasmine and the Team at Shipped Suite have been nothing short of outstanding.

An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far.

I have no hesitation in recommending Shipped Suite and the Shipped Shield Shopify app.

Pleasure Dolls Australia

Australia

9 months using the app

August 14, 2022

Please reach out, I installed the app but have some questions I'd like to ask and also help to know if it's configured properly

Valdez Vogue Klozzet

United States

3 months using the app

February 25, 2022

our customers love shipped shield. i'm seriously amazed that almost every order includes it. we started looking for a shipping protection when we had a few orders this past month never make it to our customers. we're a new company so every lost order hurts since we have to ship the product out again, but love how now shipped will cover that loss. special thanks to jasmine for getting us set up so fast.

MENU BEAUTY

United States

3 months using the app

April 23, 2023

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!

TETON Sports

United States

2 months using the app

January 4, 2023

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

NewAir

United States

2 months using the app

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