ShippingEasy , 600 reviews
ShippingEasy sent an email asking us to disconnect our store and reconnect with a new API connection and we lost all history, product images, and had to redo the branding. I am so thankful that Cesar on the Customer Support was able to get me back up and running. Thank you Cesar! I hate the robot chat.
Our business only ships. Finding an app that simplifies the printing process was huge for us. I've contacted customer service a few times and they walked me through how to set up my box size/weight so it triggers the accurate box to again make shipping faster for us. Our shipper easily spends half the amount of time. We still need to perfect alot of options, but I'm glad those options are available. I gave 4 stars cause I guess I would say it's not super easy. I needed help, but once you understand how it works, I think it's a necessity for any online store with alot of volume.
Melody H. was very friendly. She was also very knowledgeable about the website and was very efficient in answering my questions.
ShippingEasy was quick to set up and easy to integrate with Shopify. It also connects with Amazon, eBay, and Walmart, and we have another connector that allows it to sync shipping information with QuickBooks, too. There were some issues getting the Shopify sync to work consistently, but they appear to have been fixed now. Support is always quick to respond and generally have the answers we need about why an order didn't sync, what we can do to solve a problem, etc.
There are some reports that are helpful in addition to what Shopify offers, though I wish I could get more detail and more customization of the reports. You can schedule reports to run automatically, which is an improvement over Shopify, as well. We are using ShippingEasy to track inventory, make adjustments, and update Shopify inventory levels, which is fairly simple to do. It will allow you to create bundled items, indicating how many of which items go into each bundle. Then inventory of each item is updated when orders come over and are fulfilled.
The people at Shipping Easy are fantastic to work with! It works well with the right knowledge and support!
I actually look forward to chatting with someone from customer support. No matter how long it takes to solve your issue, they remain professional, patient and courteous! Never giving a possible solution and to contact them again if it doesn't work.
Always a positive ending with customer support.
So far so good! I have used both Ship Station & Shipping Easy and I would like to say Shipping Easy is currently my preference. The ability to connect or have quick 'Chat' assistance when connecting shipping or sales platform accounts is easy and the review based off of sales platform is also extremely helpful, especially when looking over your shipping overhead costs. I would recommend and would reach out to the app if I feel as though they are missing something that the brand needs to have a seamless shipping process.
ShippingEasy is great but definitely does not have anything. A few things I don't understand - why can you not just download a shipping label and not print it? Frustrating when I am trying to send to a customer. Similarly, you cannot download a PDF of the orders you are trying to print before printing. Their customer service is very accessible, but I agree they do tend to place blame on external factors. They are always very nice and problem is solved quickly, but I do feel like we have to call a lot. Overall, more features than our previous shipper (GoShippo) and for now it is working for us.
Clyde did an incredible job helping me with my packing slip! Everyone there has always been friendly and ready to help in whatever capacity they can! The program itself has improved over time as well, but still needs some work.
The shipping purchase/label creation process for larger volumes is much, much more complicated than the demo video/trailer above made it seem. We were completely caught off guard the first-time we used Shipping Easy, and almost missed our shipment deadline trying to figure out how to even buy labels.
What redeems Shipping Easy (and gets them this 4-star rating) is their fantastic customer service. In the midst of our little "emergency", we were able to immediately get on the phone with their service rep Jessica, who stayed on the phone with us for almost AN HOUR, and patiently walked us through the entire process from start to finish.
While we're a little bummed that Shipping Easy doesn't seem to live up to the "easy" part of its name for businesses with larger volumes, and I'm sad to say we're likely going to have to switch back to Ship Station after the trial, I would definitely still recommend Shipping Easy to small business owners with <100 daily orders solely based on the service and personal attention they provide. Shipping Easy is one of those rare companies that truly want your business (and don't mind the hassles that come with it), and they put in every effort to show it. This quality alone makes them stand out from the crowd, and deserving of your consideration.
Shipping Easy, simplify workflow and improve systems integrations, and you got our business. We'll be back to check on you again soon :)