Reviews (547)
Refine
-
By rating
This a wonderful app! Simon even took the time to answer questions I had in a professional/prompt/easy to understand manner. I recommend it for all store owners! Having this app gives me one less thing to worry about and allows me to work on my site more.
Great app and some of the best customer service I've ever seen. Thanks!
Great app and great shipping rates. Excellent customer service, fast replies!
THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't bother to offer phone support to its customers, either. It makes the process of resolving customer issues much slower and painful.
Hello,
We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back.
To clarify a bit more, our refund process does take 14 business days from the created date of the label and since this was a dispute directly to UPS, we were working with them to resolve that as well.
We just heard back from UPS and we were able to refund that back to you. We'll give you a call back again today to try and discuss this further.
Thanks,
Shippo Support
Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all Shopify shipping apps. I guess it's time to find out.
Hi Amy,
Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.
Updating changes in Shippo that are made in Shopify is something we are working on. While we always want to add all the features our customers prefer these do take time to build and test. However, we understand this one is critical so we are working on adding this functionality to our system.
We are also looking into adding a "gift" feature on packing slips that will allow you to remove the pricing.
Regarding packaging, if you use certain templates more often than others, you can set them as your personal package templates on your labels page in Shippo (click settings > labels).
Templates are ordered in the way they are created, so, if you'd like the most used template to show in the list first, you will want to make that one last.
If you have any further questions you can always reach out support team by chat/phones beginning at 9 AM PST M-F, and email from 6 AM - 6 PM PST.
Thank you again for your feedback on Shippo!
Best,
Shippo Support
Shippo is wonderful. I had sent thousands of packages with them when my store was hosted by Wix, and when I switched to Shopify I decided to stick with them. Even though Shopify has built-in label services, I find Shippo much easier to use (and also more aesthetically appealing, which is something that's important to me). Additionally, I just reached out to them to see if they could change something that has recently changed on my Shippo homepage; within the day, they had changed back the setting to how it was previously configured and made my life 1000x easier. Very sweet team, and I'm happy to be a customer of theirs. 10/10 recommend.
Shippo is very user friendly, and makes our lives SO much easier! Highly recommend this shipping app for any retail store. We also love that it allows us to print our customer's postage labels as well as packing slips for packages in one place.
The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any of these issues. I have switched to another shipping app.
Hello,
Thank you for providing this feedback about Shippo. We apologize for the experience you've had and we are working to look into these issues from our side.
We have escalated your information to our engineering teams and we will follow-up with you once they've found a resolution.
Thank you,
Shippo Support
BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think how much damage could have been done had I not gotten up so early today and didn't have my banking set to notify me of unusual activity. By the time Shippo closed my account (per my request), there were over $2K in charges. I strongly suggest NOT doing business with this company until they can demonstrate that they've resolved this issue. The rates are great, but having your wallet drained while you're sleeping is the stuff of nightmares. When I went on Twitter I saw that I'm not the only person who had this problem. So, they really shouldn't be offered to Shopify sellers as a viable app until they can prove they have this HUGE problem under control.
Update: It seems this is a problem Shippo has that it can't or won't fix. WHY ARE THEY STILL IN THE SHOPIFY APP STORE IF THEY'RE STEALING FROM SELLERS????
Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.
We do want to reiterate that Shippo was not hacked. As stated in your support ticket with us, our security team looked into this and it appears your information was compromised on another site and used to login to Shippo. There was no breach in our system.
We have refunded you for all of the fraudulent labels, deactivated your Shippo account, and removed your billing information on file.
We understand there is always room for improvement, so we are discussing this situation with our security team so that we can better protect our customers.
I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.
Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our customers in a timely manner. We have also opened up chat in our help center, catch us there if you've got any more questions!