Reviews (535)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

September 14, 2020

I loved using Shippo until the most recent update. You now have to update each order manually to a different shipping class, very time consuming and frustrating!

Honey and the Hive
United States
About 9 years using the app
Edited September 12, 2020

Worked pretty good until this update. Doing everything manually now and even that does not work half the time. If we find a work around, it works a few times and then yet a new error message comes up.
They did contact me after this review went up, and are trying to fix things

Fresh Lens
Canada
Over 7 years using the app
June 7, 2017

A shipping program needs to do two things:

1. Print shipping labels. Shippo does this well and their pre-printed return labels are especially useful.

2. Print packing lists. Shippo _claims_ to do this, but what they print is not an actual packing list.

A true packing list shows the product and quantity ordered as well as the ship to address. Shippo adds item pricing and a total--so it's more akin ...

Pedal Logic
United States
Over 7 years using the app
August 17, 2020

Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all ...

Amy Kuschel
United States
Over 6 years using the app
Shippo replied September 9, 2020

Hi Amy,

Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.

Updating changes in Shippo ...

Edited March 11, 2019

A time saver from start to finish. A snap to implement and the clean intuitive interface makes day to day use just as easy. I would strong recommend to any shop looking to save time and money processing orders.

Update - have had some issues using DHL on Shippo. When I go to schedule a pick up it never works. Additionally using their account number to schedule a pick up it says Shippo's credit ...

Paula Skene Designs
United States
Over 3 years using the app
Edited January 3, 2018

Shippo looked promising for saving time printing labels with Canada Post, however when used with a Small Business account the rates were incorrect. The Shippo rates were higher, even though it was correctly using my Small Business API credentials. Saved packaging weights don't automatically add to the total weight. Used Shippo for two labels and deleted the app. Not as smooth as it advertises it ...

Gemini Lights
Canada
Over 1 year using the app
April 7, 2017

We used to love shippo, works well with DHL.

But integration with UPS is quite bad and customers service is not helpful at all.

Woodstone
United States
Over 1 year using the app
January 17, 2018

Easier to just print from Shopify of your selling platforms than using Shippo. Not a bad service, and only $0.05 extra charged on per label but over all I do not use it anymore, good to keep installed as a back up though should you have need for it.

https://www.ArtisanBound.com

Artisan Bound Llc
United States
About 1 year using the app
February 3, 2016

Compared to Etsy integrated shipping and paypal shipping labels these guys do not offer Light Packet as an option. I use mostly Light and Small packet for all of my shipping needs so this is a big issue for me. Other than that pretty seemless integration and comparable prices to everywhere else I used for shipping service.
Not having Light packet for Canada Post.... a big, big issue for me.

Antidote Skin Care Company
Canada
5 months using the app
January 4, 2015

This app works good for domestic shipping during non-peak but glitches out all the time with International and during busy times. We have been using them about 3 months and have decided to look for another solution as it seems that they are a new company with a lot of things to work out - labels get stuck in the program, with Windows 8 the scroll bar is at the bottom of the page so to scroll to ...

FIVE AND DIAMOND
United States
3 months using the app