Reviews (535)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

November 3, 2024

As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces ...

Naturcontact UK
United States
4 months using the app
Shippo replied November 4, 2024

Hello,

Thank you for your feedback. We're sorry to hear about the issues you've encountered with unexpected charges. Our support team is currently assisting you, and we are ...

October 4, 2024

Complaint Against:** XCover and GoShippo
Date of Incident:** 09/16/2024
Insured Value:** $8,544.00
XCover Insurance ID:** 8----M------INS
Created By:** J. L.

I have been using GoShippo for 5 years, shipping millions of dollars in jewelry and paying thousands of dollars in insurance premiums. On September 16, 2024, I purchased a shipping label through GoShippo with UPS for a package insured for $ ...

Capucelli
United States
Over 3 years using the app
Shippo replied October 9, 2024

Thank you for your review - we appreciate your feedback. I see that we have an open ticket addressing this issue that we're discussing via email.

Edited November 28, 2024

used to be free and they made money from the purchase of labels. Now they are trying to charge a monthly fee on top of that. Going back to shopify shipping since shippo does not provide any more value than what is already built into shopfiy.

Thanks for the reply but we already found another service that does charge a monthly fee. Have been very happy with pirate ship.

Rivertown Inkery & Apparel
United States
Almost 10 years using the app
Shippo replied November 28, 2024

Hi there,

Thank you for sharing your feedback—we truly value your input. We’d like to clarify that we still offer a free option through our Starter plan, which allows you to ...

September 12, 2024

I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!

Pell Wall
United Kingdom
3 months using the app
Shippo replied September 15, 2024

Hello,

Thank you for your review. We're sorry you're having trouble adding your payment method to your account. Please contact us at support@shippo.com. We'd be happy to help ...

November 26, 2024

They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.

Cidira
Germany
1 day using the app
May 6, 2024

Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you ...

Fran & Co. Jewelry Inc.
United States
Almost 5 years using the app
Shippo replied May 8, 2024

Hello,

Thank you for your feedback. We sincerely apologize for the trouble you've experienced when filing XCover claims for your shipments! Unfortunately, we were unable to ...

Edited March 24, 2023

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app.

Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the ...

First Salute
United States
Over 7 years using the app
Edited April 23, 2020

I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty ...

Beneathyourmask
United States
Over 7 years using the app
September 7, 2017

We were happily using Shippi UNTIL... we ran into a problem. Then no customer service support only through email and they just blamed UPS for everything. As a customer, you get stuck in between the carrier who has not access to the app blaming Shoppi and Shippo who just keeps saying "Look at this error! This is the the carrier's fault!" After trying to resolve this for more than a week going back ...

Miteracollection
United States
Over 7 years using the app
Edited November 7, 2022

SHIPPO! PLEASE - stop making changes. Everything was going great, then BAM, no longer great. When I select orders in the shopify system (let's say 50 orders) those 50 orders no longer show up in shippo. They now have 3-4 random orders added to my new search term. Leaving so much room for error. What was once an easy quick part of our workflow now no longer works like it used to. Bummer.

Gigi and Max
United States
Over 6 years using the app