Shippo ‑ Simplified Shipping

As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces legal consequences now. We hope this review could warn many other businesses to stay away from shippo, unless you are actively using the platform and then address validation makes sense. Otherwise stay away and be ready to deal legally with them.

Complaint Against:** XCover and GoShippo
Date of Incident:** 09/16/2024
Insured Value:** $8,544.00
XCover Insurance ID:** 8----M------INS
Created By:** J. L.

I have been using GoShippo for 5 years, shipping millions of dollars in jewelry and paying thousands of dollars in insurance premiums. On September 16, 2024, I purchased a shipping label through GoShippo with UPS for a package insured for $8,544.00.

The package showed as delivered, but no one signed for it. UPS confirmed that the package was lost, and XCover initially agreed to pay out the claim. However, when it came time to pay the full value that I had insured, XCover sent me a breakdown of the payment that was never disclosed when I purchased the insurance. They claimed that their policy terms had changed on January 1st, 2024, without notifying us.

Here is the payment breakdown they provided:
- **Cost of goods:** $8,544.00
- **Deductible:** $1,250.00
- **Subtotal:** $8,544.00
- **Cover limit:** $5,000.00
- **Total approved amount:** $3,750.00

Nowhere during the insurance purchase process was there any mention of a deductible or a coverage limit. GoShippo and XCover require customers to enter the total value of the product when purchasing insurance, implying that the full amount would be covered. This misleading practice has resulted in a significant shortfall of $4,794.00 in coverage.

I demand that XCover and GoShippo honor the full insured value of the necklace as per the insurance I paid for. If this issue is not resolved immediately and fully, I will be forced to pursue legal action for bad faith insurance practices against both GoShippo and XCover.

I expect a swift resolution and full payment of the insured value.

used to be free and they made money from the purchase of labels. Now they are trying to charge a monthly fee on top of that. Going back to shopify shipping since shippo does not provide any more value than what is already built into shopfiy.

Thanks for the reply but we already found another service that does charge a monthly fee. Have been very happy with pirate ship.

I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!

They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.

Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you cannot even contact them in any shape or form. I have LOST THOUSANDS of dollars thanks to this company I have shipped 100,000+ packages with shippo but this XCOVER company has made it impossible to do any business online. I no longer use SHIPPO because of this and cannot recommend it to anyone. DO NOT USE THIS COMPANY.

ive been with shippo since 2019, and as of today.. im tired of paying money to a company, when in return i have to fix the problems their software creates... whats the point.. ending the service

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app.

Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the entirety of the customers address. I have a litany of issues with the updated version, too numerous to post here. Unless I can roll it back, I will be looking for a different shipping app.

Andy, Owner @
firstsalute.com
silverdollarsalute

I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service.
-------Previous review below-------
I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs.

Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.

We were happily using Shippi UNTIL... we ran into a problem. Then no customer service support only through email and they just blamed UPS for everything. As a customer, you get stuck in between the carrier who has not access to the app blaming Shoppi and Shippo who just keeps saying "Look at this error! This is the the carrier's fault!" After trying to resolve this for more than a week going back and forth back and forth back and forth between UPS and Shippo, we are giving us. Not sure what other apps are better but we are certainly not able to, even if we wanted to, use Shippo because they just failed to provide the customer service. We have disappointed customers and it is really affecting our business. We have no choice but to stop using the app .