Reviews (542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational efficiency.
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Got in a crunch and Shippo failed. Couldn't print packing labels because of an error on their end and there is no phone support. Also couldn't figure out where to change an address after I created the shipping label. Software company who think it's cool not to offer phone support and are actually not cool.
This expensive paid app is better than having to use Shopify itself to print labels. That's about it. There support is horrible and none existence, to say the least, no contact phone numbers of course (why to hide a phone #?)....they are very laid back in responding to issues with Canned messages and more so now with the COVID situation which they blame very conveniently after responding to a query days later which usually ends with; "we are sorry we are very very busy due to the COVID situation" and "by the way, we do not, of course, have a solution for your problems but will let our team know about it". They are not looking at adding other carriers, not looking at an option to help customers being able to filter out "local pickup orders" from Shopify which of course do not need to to be shipped, they do not support customizing packing slips, do not support refund options (which was there before), their system freezes often when doing batch payment processing of 100 orders at a time (there system defaults back to 25 orders..imagine a business doing batch processing 25 orders at a time when you have to ship out a 1,000 orders per day?). Their billing system likes to stop accepting payments randomly even when you have used that credit card for months. When you contact them about it they will just send you Canned message with a link to billing page....wonderful service. I am currently looking at an alternative like Shipping Easy etc....
Hello,
Thank you for reaching out and leaving your honest feedback about Shippo. We are very sorry to hear you've not had a great experience with our Support Team. This is never something we want!
While we have been very busy due to an increase in the amount of customer outreach from COVID, we certainly would not want to use this as an excuse to send canned messages and we apologize if our responses came off that way. To improve our response times, we have worked on hiring more team members so we're able to get back to our customers more quickly.
I also apologize if it was difficult to find our live support options. We do offer live chat and phone support M-F beginning at 9 AM PST. We also offer email support M-Sun. You can access all of these options by logging into Shippo and clicking on the "Support" icon on the bottom of the page.
It looks like you spoke on the phone with one of our awesome advocates, Rodrigo, and you have been using Shippo regularly! Thank you so much for giving us another shot!
If there is anything else you need, please don't hesitate to reach out to us!
Thanks,
Shippo Support
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.
It was working great when I had it on test mode, I fulfilled my orders on shopify, then I went back to shippo and it marked the orders as shipped. Now that I am not on test mode, it automatically marks the order as shipped (and fulfilled on shopify) when I create the shipping label. Can this create confusion or make it hard to track which orders have actually shipped? Technically the order should not be marked as shipped until it leaves my home. I would love to hear from you guys. Overall its a great app.
Super Easy way to ship your packages! Save Time! So glad I found this app for my Shopify store! Great Customer Service too!
I have been using this company since I launched my store; and have seen them go thru some serious changes. Some for the better, some for the worse. Shopify Advanced plan gives better rates and ALSO offers insurance now; so ifso facto its either or. If I am at home I use them to print orders as shopify's are very specific to the printer you set up. I am filing a USPS claim for the items I sent out and will give an update on their procedures
Too easy to print the wrong label. Ask me how I know. Interface is awkward. Takes time to sync. Defaults to old dates. Doesn't present all shipping options (such as cubic).
Hello,
We're so sorry to hear you ran into trouble in Shippo. We appreciate your feedback as it does help us understand where our customers need to see improvements and use that to focus our efforts on what to work on next.
We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer.
You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
International shipping labels doesn't work, been going back and forth for several days, only email response 24 hour wait and still no resolution, then wait another 24 hours for the next response and so on. They have no sense of urgency that international orders are being delayed by them. No online chat or phone support available poor response time.
Hi there,
Thank you for leaving this feedback. We are here to help in any way we can and apologize for the back and forth. We want to make sure you are taken care of and able to create international shipping labels.
One of our team leads, Chelsea, will be reaching out to you directly to get a resolution as quickly as possible.
To note, we do offer both chat and phone support M-F 9am-5pm PT. To reach us through those channels, please log into your Shippo account and click the Support button on the bottom left of the page.
I have been using this app for several years and it appears that with each UI upgrade, something stops working and it never gets fixed. With latest upgrade, too much has broken and it is not longer usable - Shopify fulfillment sync does not work, order splitting does not work, Customs declarations do not import the correct information from Shopify products and it can no longer be edited, and Shopify Order sync just stopped working today. Support is very slow (by emails which takes a couple of days) and nothing gets resolved either. We are wondering if these issues are being worked urgently or if we should be looking for alternatives.
Hi there!
I am very sorry to hear about your experience with Shippo and our team. We strive to build a product that helps our customers get their shipments to their buyers faster, and our Product Team is currently working on correcting some of the issues you've mentioned.
We also want to apologize for the delayed responses from our Support Team. With the recent changes affecting everyone due to COVID, there is a bit of a delay. We are trying to get back to everyone as quickly as we can and we truly appreciate your patience and understanding.
That said, I am happy you were able to speak on the phone with a few members of our team and we are incredibly appreciative of all the feedback you gave.
If there is anything else you need, please don't hesitate to reach out and let us know!
Thanks,
Shippo Support
Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in.
I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below).
The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds.
I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along.
WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process.
I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually.
Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!