Reviews (542)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational efficiency.

June 22, 2018

THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
KEEP AWAY!!!

Cutters Fabric
United States
About 1 year using the app
November 13, 2022

My Amazon - Shippo connection stopped working Thursday Nov 4 2022 I have called, chatted and emailed customer support more times than I can count. I hope that shippo will fix the issue so I can revise the shippo review as well.

Select Settings
United States
About 1 year using the app
Shippo replied November 14, 2022

Hi there!

We are so sorry to hear that there have been issues with your Amazon connection to Shippo. We do see that all of your Shopify orders are coming in as expected.

We have escalated the issue to look into your Amazon connection and will follow up directly as soon as we are able to resolve this issue.

October 8, 2015

Love Shippo!!!! This is the best shipping platform I have used. No hidden cost, no monthly fee, easy to use and you save so much money. Highly recommended!!!!

Kevinnanna
United States
28 days using the app
October 6, 2014

I wish I had transitioned over to Shippo a year ago; the ease-of-use interface coupled by the savings I have already experienced in regards to postage makes this app a total win-win situation for my company. . .five more stars for customer service, as well. A++++++

Retro Buffalo
United States
28 days using the app
April 9, 2018

When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books.

Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem.

Otherwise, Shippo is absolutely fantastic.

Parabolica Press
United States
Over 1 year using the app
April 27, 2017

Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.

Dante Labs
United States
About 1 year using the app
June 4, 2014

Shippo has definitely streamlined our shipping process. Free to use? Only .05 cents per label? Automated sync with our Shopify store? Yes, please. It's super fast and the site is clean and easy. Great work!

Brainstorm
United States
26 days using the app
July 28, 2016

Shippo is great! Easy to use and customer service is great!

Moo G Clips
United States
26 days using the app
April 28, 2020

Love shippo. super simple to use and provides some integrated rates out of the box which is handy as a small merchant

BROOKS
Austria
25 days using the app
March 9, 2014

I found this by chance and this app is great! The customer service is awesome, Simon, Max and Laura are very nice! They are always available to hep by chat right at the app, even though everything is extremely easy and straight forward. Best rates you can get on shipping. 5 starts, Recommended!

A&A
United States
25 days using the app