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When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books.
Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem.
Otherwise, Shippo is absolutely fantastic.
Love Shippo!!!! This is the best shipping platform I have used. No hidden cost, no monthly fee, easy to use and you save so much money. Highly recommended!!!!
I wish I had transitioned over to Shippo a year ago; the ease-of-use interface coupled by the savings I have already experienced in regards to postage makes this app a total win-win situation for my company. . .five more stars for customer service, as well. A++++++
Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.
Shippo has definitely streamlined our shipping process. Free to use? Only .05 cents per label? Automated sync with our Shopify store? Yes, please. It's super fast and the site is clean and easy. Great work!
Shippo is great! Easy to use and customer service is great!
Love shippo. super simple to use and provides some integrated rates out of the box which is handy as a small merchant
I found this by chance and this app is great! The customer service is awesome, Simon, Max and Laura are very nice! They are always available to hep by chat right at the app, even though everything is extremely easy and straight forward. Best rates you can get on shipping. 5 starts, Recommended!
Was amazing for a while, but they just lost the ability to offer Media Mail. Unfortunately this renders them useless for many small businesses.
The app is setting some of our products to a negative inventory. We opened a support ticket on March 5th 2021, we got a reply 10 days after from Ralph Aberin apologizing for the delay, and they are working on the case. 11 days after that (today), we got the exact same reply from Ralph.
So, after almost an entire month we received zero support. We are now looking for a new (working) solution with a good customer support.
Hello,
Thank you for your feedback and bringing this issue to our attention. We see that Ralph and our team were able to take care of the situation. We sincerely apologize for the delay. This is not normal for us! We have our entire support team on deck to ensure this does not happen.
Thank you again for your patience and understanding.