Shippo ‑ Simplified Shipping

Good - Allow you to handle multiple orders at one time with mass updates to address, shipping details. Links to fedex account and handles paperless trade Bad- Syncing is out to lunch, sometimes orders sync back to shopify sometimes they don't. Usually end up needing to do this manually wasting time. "Use item weight" when trying to assign weight to packages it does not accurately pull the product weight causing label purchases to fail and manually having to update the shipment weight.
Order fulfillment status - Once it has been synced into shippo and you fulfill from shopify those fulfilled items are not synced back into Shippo so you are always needing to manually "Hide" orders that don't get the correct status. Fedex labels wastes a second page printing terms and conditions that are not needed. The biggest kicker here is the support team doesn't seem to have a grasp on what their own software does or doesn't do. Often times you are referred back to shopify for a Shippo issue or they ask repetitive unrelated questions to the issue. They want screenshots a lot of the time but then take days to actually get back to you. This app needs a lot of work, it probably functions OK if you are a low volume shipper or if you only use the discounted rates that shippo provides. If you need to link your own API accounts and expect reliable syncing this isn't the solution for you. Update 11-24 - Still junk - blames Amazon for pulling phone numbers into shippo that need to be edited manually to complete a shipment instead of taking accountability for their software. Now this week a very busy black friday pushes through an update that seems to create an issue where products are not loaded into the customs form again creating more manual work to add them to the customs form in order to purchase a label. I highly recommend that you find a different solution than Shippo - Especially if you are using integrations with Fedex or shipping internationally.

I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.

I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.

Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.

As a small business, the people that you work with should help build your business not create problems & charges for you.

Sad to say that this has been the case with Shippo.

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.

i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again.

Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.

Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.

So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!