Shippo ‑ Simplified Shipping

No USPS commercial plus pricing is a show stopper. Sorry, had to delete the app.

The packing list has incorrect details. It shows negative amount on the unit price.. duhh?

Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.

I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.

When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer.

Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..."

I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy.

So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.

Realized that Shippo was no cheaper than my Shopify Plan and discontinued usage. I thought I had downgraded my plan but then I was charged nearly 400 dollars for their "premium plan," which is literally the same cost as shipping via Shopify shipping.

I've asked for a refund because I never once used the service, but have been ignored for 3 days now.

I have used Shippo in many stores I've built and run in Shopify.

However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc.

1) I can not get Shippo to pull info for the store I am building out (no way to change billing details or addresses) but also 2) the data import is a massive privacy breach–and one that the client whose info is being pulled would absolute not appreciate.

Reached out to Shippo numerous times. Was given negligent responses (try logging out, logging in... yer, that's 101) and (we've fixed the issue, just go ahead and manually hide the other store's order... thousands of pages of this).

The hidden orders popped up again. There is still now way to change billing so payment goes to this new store's credit card, not the other client's. The addresses... also no way to change.

I have reached out numerous times and no one seems to care.

Uninstalled Shippo and installed Ship Station instead.

Now tempted to go back and uninstall Shippo on ALL the other stores I manage, as I will not be dealing with this with Ship Station or Easy Post... or numerous other options availlable.

Shame on Shippo.

I give them an F.

Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."

Please be careful - they require that you send a copy of your photo id and credit card before you can set up an account. They claim it is secure but this can not be done via email - emails can be forwarded and/or hacked. They claim everyone is doing it, so don't jump off that bridge.

No merchant I have EVER dealt with online has ever requested this and I have had an online store for over 8 years using multiple vendors for different functions - even dropshippers. I have also worked for top credit card companies/processors and would advice any cardholder to run from this tactic.

PLEASE BE CAREFUL.

This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates

I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.

The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
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No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.