ShipRobot ‑ Shipping Labels

We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.

WE LOVE ShipRobot! It is the simplest yet most powerful shipping app we have used. We did a trial of 5 different Shopify apps and ShipRobot beat them in every one of our needs/requirements.

Based on the great reviews from 2 years ago, it seems like they've given up on this app. Zero customer service at this point. Called on the phone (straight to voicemail, no callback after leaving message) and sent them two emails, but received no response whatsoever. Very disappointing. Seems like the app could've worked for me, but it wouldn't let me print USPS labels and I wanted to know how to fix the issue.

If you are in a hurry , get this app for these reasons

Support -
best ever, they implemented requests and fixes in record time

Affordability - the next best competing app for this is $175 a month for our volume, this one is $50 - it will pay for itself, you even get one month free

Time saving -
gets your customer details from shopify automatically

Cut down on support -
puts all your tracking numbers in one place from all carriers

Get your negotiated rates? - yes

edit: Reputation
They have lots of reputable companies behind them - it seems TESLA Motors uses them - The CEO there is a founding member for PayPal - I encourage you to give shiprobot your support as well so that they can be even better at what they do

You absolutely have to use this app. At first I was going to say "if you ship with multiple carriers" or "if you ship lots of boxes" but the reality is, you need your customers to get their tracking numbers, from your front-end, and the only way to do this in the shopify back-end is

1) manually - when fulfilling an order you manually copy/paste the tracking number from canada post EST desktop or UPS worldship - this is horrible

2) use an app to grab the data from your shipper account and push it into shopify.

100 emails about "where's my tracking number" can be avoided with this app - it gets your order number, tracking number, customer details all in one neat location

This is not the biggest strength of shiprobot though, it will allow you to get your negotiated rates from your carrier directly into one location, so you do not have to use each carrier's software separately

Also, it will pull the customer address and weight of order from shopify so you do not have to copy/paste manually into your shipper software

Best of all the support is 10 stars, these guys are right up there with shopify, enchant, stitch labs, and custom shipping app support teams - they implemented several requests/needs for us within a day or less usually

I was a bit hesitant about this app at first, but once you watch the tutorial videos and play around with it, it's quite simple to use. There weren't a lot of apps that worked exactly how we needed it to for our business, and ship robot does everything we wanted! Their customer service is pretty quick to respond, too. Highly recommend trying it out!

We have been using ShipRobot for the better part of 6 months, and it has been exactly what we needed. The menus are clean and simple, and the support is great! I've always got questions about a new system and they were very fast and helpful with their responses. Also, they keep adding new features so it's getting better with time. Highly recommended!

This app saves you SO much time and energy - no more copying and pasting to Canada Post! We've had a very positive experience with ShipRobot and any questions or errors have been met with timely and thorough responses and fixes. This app is so essential and we can't imagine going back to life without it.

Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.

I am using this app right now as a beta tester and it's awesome. It simplifies a lot of things and is very well coded, very professional! I recommend it warmly. It works like a charm.

I've tried many of the shipping apps but this one gets it right and at a very fair price. It is fast and simple with an intuitive interface. Great job ShipRobot!!