Reviews (22)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
July 25, 2023

We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.

Glowing Orchid Organics
Canada
Over 3 years using the app
April 21, 2015

We use this to print our FedEx shipping labels. It works great and saves a bunch of time over manually copy/pasting them into the FedEx site.

Spike Brewing
United States
Over 1 year using the app
June 28, 2016

Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.

Hex Head Art
United States
9 months using the app
March 3, 2014

We have been using ShipRobot for the better part of 6 months, and it has been exactly what we needed. The menus are clean and simple, and the support is great! I've always got questions about a new system and they were very fast and helpful with their responses. Also, they keep adding new features so it's getting better with time. Highly recommended!

Keyway
Canada
7 months using the app
November 17, 2014

We switched to ShipRobot from doing shipments manually and saved 10 minutes per order. ShipRobot is intuitive and works seamlessly with our Shopify storefront.

Balzac's Coffee Roasters
Canada
7 months using the app
June 10, 2014

ShipRobot works well & simply for shipping to our customers. The two times I have had a question it has been responded to promptly and thoroughly. Thank you!

Westerville Design
United States
5 months using the app
July 22, 2014

Great shipping app!
Keeps getting updated with new cool features, support is excellent.
We highly recommend it!

Hexoskin
Canada
3 months using the app
November 17, 2014

WE LOVE ShipRobot! It is the simplest yet most powerful shipping app we have used. We did a trial of 5 different Shopify apps and ShipRobot beat them in every one of our needs/requirements.

Alexandra Mosher Studio Jewellery | Bermuda's Best Local Jewellery Designer
Bermuda
3 months using the app
March 3, 2014

Super convenient and the best customer service ever!

Domestic Domestic
United States
3 months using the app
December 4, 2013

Fantastic app - easy to use, integrates seamlessly with Canada Post for both US and Canadian shipments. This app alone has streamlined me shipping process and saved me hours of time. Thanks!

encircled
Canada
3 months using the app