Reviews (52)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
Edited June 14, 2015

Excellent shipping app with the best customer service I have ever experienced. ShipRobot has some amazing features such as the ability to place the invoice number on your shipping labels to make it easy to match up to your packages or allowing you to ship COD via Canada Post. Great interface and very easy to use! I am a very happy customer :)

Premium eJuice Samples
Canada
Over 2 years using the app
June 30, 2015

Excellent Customer Service! They respond immediately to questions and take requested changes into consideration immediately.

Iconic Moto Culture
United States
Over 2 years using the app
June 10, 2014

ShipRobot works well & simply for shipping to our customers. The two times I have had a question it has been responded to promptly and thoroughly. Thank you!

Westerville Design
United States
About 2 years using the app
September 11, 2013

Awesome! Easy to install, easy to use, and saves a ton of time.

Koastal Surf to Street - Longboards
United States
Over 1 year using the app
Edited January 21, 2015

If you are in a hurry , get this app for these reasons

Support -
best ever, they implemented requests and fixes in record time

Affordability - the next best competing app for this is $175 a month for our volume, this one is $50 - it will pay for itself, you even get one month free

Time saving -
gets your customer details from shopify automatically

Cut down on support -
puts all your tracking numbers in one place from all carriers

Get your negotiated rates? - yes

edit: Reputation
They have lots of reputable companies behind them - it seems TESLA Motors uses them - The CEO there is a founding member for PayPal - I encourage you to give shiprobot your support as well so that they can be even better at what they do

You absolutely have to use this app. At first I was going to say "if you ship with multiple carriers" or "if you ship lots of boxes" but the reality is, you need your customers to get their tracking numbers, from your front-end, and the only way to do this in the shopify back-end is

1) manually - when fulfilling an order you manually copy/paste the tracking number from canada post EST desktop or UPS worldship - this is horrible

2) use an app to grab the data from your shipper account and push it into shopify.

100 emails about "where's my tracking number" can be avoided with this app - it gets your order number, tracking number, customer details all in one neat location

This is not the biggest strength of shiprobot though, it will allow you to get your negotiated rates from your carrier directly into one location, so you do not have to use each carrier's software separately

Also, it will pull the customer address and weight of order from shopify so you do not have to copy/paste manually into your shipper software

Best of all the support is 10 stars, these guys are right up there with shopify, enchant, stitch labs, and custom shipping app support teams - they implemented several requests/needs for us within a day or less usually

Low Carb Canada
Canada
Over 1 year using the app
December 30, 2014

For UPS users ShipRobot speeds up the fulfilment process considerably. This is a product in constant development and Andy is always responsive and willing to help with tweaks to improve the user experience.

Craved
United Kingdom
Over 1 year using the app
September 27, 2016

By far the best shipping app available in terms of functionality and ease of use. It's difficult to find support for Canada Post for US shipments and for us this is a must since we are Canadian shipping to our customers in the US. Andy worked with us to develop the functionality we needed to run batch jobs shipping to the US and now we can process our shipments in a fraction of the time. Big thanks to Andy for all his efforts and patience.

Dogquality
Canada
About 1 year using the app
June 28, 2016

Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.

Hex Head Art
United States
About 1 year using the app
October 30, 2013

best shipping app I have found for shopify!

Charm & Gumption
United States
12 months using the app
July 16, 2015

Fantastic app with great customer service. Andy responds very well to reasonable requests and will really work with you to make your experience a good one. Would recommend this to anyone who needs an easy, straightforward, and affordable shipping label app.

Hamptons Wine
United States
11 months using the app