Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
September 27, 2016

By far the best shipping app available in terms of functionality and ease of use. It's difficult to find support for Canada Post for US shipments and for us this is a must since we are Canadian shipping to our customers in the US. Andy worked with us to develop the functionality we needed to run batch jobs shipping to the US and now we can process our shipments in a fraction of the time. Big thanks to Andy for all his efforts and patience.

Dogquality
Canada
Almost 5 years using the app
October 9, 2013

This app has saved me tons of time. I've tried all of the other shipping apps and this one is the best. Their customer service is also out standing.

BoxTop Theater
United States
Over 4 years using the app
December 20, 2013

ShipRobot is hands down the best shipping app for Shopify! This simple yet powerful app completely streamlined our shipping department. A must have!

Antique Archaeology Art of the Pick
United States
Over 4 years using the app
August 7, 2013

This app saves you SO much time and energy - no more copying and pasting to Canada Post! We've had a very positive experience with ShipRobot and any questions or errors have been met with timely and thorough responses and fixes. This app is so essential and we can't imagine going back to life without it.

Kigurumi.ca
Canada
Almost 4 years using the app
March 3, 2014

We have been using ShipRobot for the better part of 6 months, and it has been exactly what we needed. The menus are clean and simple, and the support is great! I've always got questions about a new system and they were very fast and helpful with their responses. Also, they keep adding new features so it's getting better with time. Highly recommended!

Keyway
Canada
Over 3 years using the app
Edited July 25, 2018

We had an insurance claim with UPS, insured by ShipRobot, which is never a good situation for us or the customer and support@shiprobot stepped in and resolved it for us.

Noweeds
United States
Over 3 years using the app
Edited January 21, 2015

If you are in a hurry , get this app for these reasons

Support -
best ever, they implemented requests and fixes in record time

Affordability - the next best competing app for this is $175 a month for our volume, this one is $50 - it will pay for itself, you even get one month free

Time saving -
gets your customer details from shopify automatically

Cut down on support -
puts all your tracking numbers in one place from all carriers

Get your negotiated rates? - yes

edit: Reputation
They have lots of reputable companies behind them - it seems TESLA Motors uses them - The CEO there is a founding member for PayPal - I encourage you to give shiprobot your support as well so that they can be even better at what they do

You absolutely have to use this app. At first I was going to say "if you ship with multiple carriers" or "if you ship lots of boxes" but the reality is, you need your customers to get their tracking numbers, from your front-end, and the only way to do this in the shopify back-end is

1) manually - when fulfilling an order you manually copy/paste the tracking number from canada post EST desktop or UPS worldship - this is horrible

2) use an app to grab the data from your shipper account and push it into shopify.

100 emails about "where's my tracking number" can be avoided with this app - it gets your order number, tracking number, customer details all in one neat location

This is not the biggest strength of shiprobot though, it will allow you to get your negotiated rates from your carrier directly into one location, so you do not have to use each carrier's software separately

Also, it will pull the customer address and weight of order from shopify so you do not have to copy/paste manually into your shipper software

Best of all the support is 10 stars, these guys are right up there with shopify, enchant, stitch labs, and custom shipping app support teams - they implemented several requests/needs for us within a day or less usually

Low Carb Canada
Canada
Almost 3 years using the app
December 4, 2013

Fantastic app - easy to use, integrates seamlessly with Canada Post for both US and Canadian shipments. This app alone has streamlined me shipping process and saved me hours of time. Thanks!

encircled
Canada
Almost 3 years using the app
April 21, 2015

We use this to print our FedEx shipping labels. It works great and saves a bunch of time over manually copy/pasting them into the FedEx site.

Spike Brewing
United States
Almost 3 years using the app
May 7, 2014

Nice App. Works well with FedEx. Had an issue syncing and Andy had it fixed in a few hours.

Industrial Light Electric
United States
Over 2 years using the app