Reviews (732)

Overall rating
3.7
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 26% of ratings are 1 stars
February 2, 2021

Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.

Stufflane
India
8 months using the app
Shiprocket - Shipping in India replied February 4, 2021

We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number and concern in detail and we will get back to you at the earliest. - Team Shiprocket.

January 16, 2023

if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket

TOTEBAE
India
8 months using the app
Shiprocket - Shipping in India replied January 22, 2023

Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB

November 14, 2019

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

Ozel Bir Sey
India
8 months using the app
November 1, 2020

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

twobytwoshop
India
7 months using the app
Shiprocket - Shipping in India replied November 2, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

January 28, 2020

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services.

Trust me you will get blood from your eyes.

1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this.

2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof).

3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected.
Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg).

4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan.

5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing.

6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case.

Much more to write but I don't want to waste my time...Thanks

Taylor Panda
India
7 months using the app
Shiprocket - Shipping in India replied January 28, 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

Edited October 30, 2020

If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers. *****Update****** After a conversation with their team hope of light arises for one day and then back to norm of disappointment and no help! 3 days no communication meanwhile our orders get RTO'ed *slow clap*

Playfultrails
India
6 months using the app
Shiprocket - Shipping in India replied October 26, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

Edited April 30, 2019

You can use this service if you are just starting your business, but too many flaws in the service, too many RTO's as They don't follow NDR you replied to, they charged us 1 kg slab weight for 150 grams product multiple times even after raising dispute and providing product photos.

Ovicity
India
6 months using the app
February 8, 2021

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

NAGAKART
India
6 months using the app
Shiprocket - Shipping in India replied February 9, 2021

We are very sorry to know about your experience with us. Please let us know your AWB number at escalation@shiprocket.in and we promise to get this resolved quickly. - Team Shiprocket

August 3, 2020

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.

Cupidtrails
India
6 months using the app
Shiprocket - Shipping in India replied August 5, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

December 21, 2020

I want to give zero stars but there is no option for it, They have very poor pick up service they take more than 15 days to pick up 1 item, for every pick up i have to raise complaint and then they pick up my order.

Madan & Co
India
6 months using the app
Shiprocket - Shipping in India replied December 31, 2020

We always try our best to provide faster resolutions for our clients. However, sometimes it takes a longer time than usual due to unforeseen circumstances. Please help us with your AWB number at escalation@shiprocket.in and we will get back to you on priority. -Team Shiprocket