Reviews (679)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for streamlining dispatch processes and enhancing customer satisfaction with timely deliveries. It's praised for its user-friendly interface, seamless Shopify integration, and multiple courier options at competitive rates. The app's stable performance, real-time tracking, and exceptional support from account managers are highlighted. Its automation and extensive courier network improve delivery visibility and optimize costs, benefiting high-volume e-commerce operations.
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Very poor service this time very disappointed with the service
1. There is one shipment where return pickup service was not available so we deactivate QC and arrange pickup so we receive empty box in return and now we are not eligable for any calaim...its not our mistake
2. 1 of our shipment was undeliver and after many follwups its never deliver and customer tagged us on insta thats really samefull for us.
Please improve your services
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Rest assured, we are getting it checked and will connect with you shortly to discuss this in detail and resolve your concerns. ~ Team SR
not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all
Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
Things are getting better with Shiprocket. Especially with the escalation and the senior team helping with certain issues namely Deepak and Farha. They are extremely helpful and we are grateful for their support and prompt responses. The customer care team is quite helpful as well. I hope for these fake attempt deliveries, NDR issues, Panel Issues and Refund Issues to be sorted soon so we can continue a healthy collaboration with them.
Thank you for acknowledging our team's efforts, especially Deepak and Farha. We’re glad to see improvements and truly appreciate your trust.
We’re actively resolving the remaining NDR issues to ensure a smoother experience. Your partnership is important to us.
If you’re comfortable, we’d appreciate it if you could update your review to reflect the improvements.
The app is not qualified for customer receiving live delivery rates in checkout. It only syncs orders to Shiprocket account.
The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.
Hi Soham, We want to sincerely apologize for your recent negative experience. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - MB
Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!
We have been working with shiprocket for 4 years now. Really unhelpful account managers. And they refused to take responsibility. Be ready to lose money. But then again the others are worse.
Dear Seller! We sincerely apologize for the unpleasant experience you had. As per your discussion with the account manager, the resolution has been shared with you as per the policy. Feel free to contact your account manager for your queries/concerns and you will be assisted accordingly. ~ Team SR
Dear Seller! We apologize for any inconvenience that is caused. Please be assured that we will connect with you to address your concerns and ensure they are resolved at the earliest. ~ Team Shiprocket
