Reviews (947)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

May 25, 2023

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket ...

NYDHI
India
About 2 months using the app
Shiprocket - Shipping in India replied May 30, 2023

Hey! Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com ...

March 8, 2020

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . ...

INDIAN ART BOX
India
About 1 month using the app
Shiprocket - Shipping in India replied March 11, 2020

Dear Customer,

Kindly click on the link mentioned and follow the steps mentioned, https://shiprocket.freshdesk.com/support/solutions/articles/43000326273-how-do-i-integrate- ...

October 5, 2023

don't waste time guys they don't have a solutions for the pick up related and delivery related even their customer care executive cut the call while you are discussing even no support while you do escalation on mail or ticket escalation@shiprocket.com totally time waste

JaiKunj
India
About 1 month using the app
Shiprocket - Shipping in India replied October 8, 2023

Hello JaiKunj! I am sorry for the inconvenience caused. I have responded to you with the resolution via email with ticket ID - 7270245, please check. -MB

April 28, 2021

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest ...

Nevenue India
India
About 1 month using the app
Shiprocket - Shipping in India replied April 29, 2021

Hi, we value the importance of your concern. Please be assured our team is actively working on your concern and have shared an update on your regd. mail with ticket number:- ...

July 26, 2018

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just ...

Urban Aghori
India
About 1 month using the app
July 20, 2022

Never Try their service.
They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring ...

Magical Kart
India
About 1 month using the app
Shiprocket - Shipping in India replied July 25, 2022

Hi, we have shared the information on your registered mail with the ticket number:4984723. Kindly check. Please feel free to mail us at escalation@shiprocket.com for further ...

June 30, 2020

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

UrbanChand
India
29 days using the app
Shiprocket - Shipping in India replied June 30, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you ...

June 2, 2020

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

SubwayFactory
India
28 days using the app
Shiprocket - Shipping in India replied June 2, 2020

Hi,We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. ...

Edited July 31, 2020

No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg.
raising request with virtual customer support will not result anything.
Call their call center ...

ILIFE Robotic Vacuum Cleaner
India
22 days using the app
Shiprocket - Shipping in India replied April 13, 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions ...

June 19, 2024

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.

Amaatie
India
9 days using the app
Shiprocket - Shipping in India replied July 2, 2024

I apologize for the frustration caused by your recent experience. Your feedback is important to us. I'll review the charges and reach out to discuss this further.