Reviews (946)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

November 23, 2024

One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this

Pop Deals
India
3 months using the app
Shiprocket - Shipping in India replied November 25, 2024

Dear Seller! Please accept our apologies for this delay. As we discussed, the shipment could not be delivered due to unforeseen circumstances in the courier network and was ...

Edited November 21, 2024

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length ...

Baker & Baker
India
Over 1 year using the app
Shiprocket - Shipping in India replied November 15, 2024

Dear Seller! We are sorry to hear about your experience. As per our telephonic conversation, we hope your concern is now resolved. ~ Team Shiprocket

October 27, 2024

My issue is that RTOs are being sent to my suppliers' addresses, not mine. The proof you provided is of their receiving, not mine. On my Shiprocket dashboard, I've provided my address accurately everywhere: "A-683, Gali No-15, Part 2nd, First Pusta Sonia Vihar, East Delhi, Delhi, India, 110090." Despite this, RTOs are still being sent to incorrect addresses.

Only a few RTOs are reaching there, ...

BackBencher
India
About 2 months using the app
Shiprocket - Shipping in India replied November 14, 2024

Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Please be assured, we are working on ...

November 5, 2024

Worst shipping partner for new ecom buisness.
We have been using shiprocket for 2 months now. Extremely poor service and support.
We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help.
Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does ...

Trenly
India
About 2 months using the app
Shiprocket - Shipping in India replied November 14, 2024

Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Please be assured, we are working on ...

November 22, 2024

pathetic service. support is good for nothing. High RTO as delivery partner do not connect with customer and return back the product

Digicollections
United States
3 months using the app
Shiprocket - Shipping in India replied November 25, 2024

Dear Seller! I certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, please feel free to ...

Edited October 29, 2024

Terrible customer support.

AWB
FH004293565IN
FH004305609IN
FH004306255IN
FH004327578IN

these shipments has been delivered to the customers via India post. I checked with customers and India post official tracking site.

Have raised multiple tickets, still didn't get any proper solution. I'm tired of it. Pathetic service.

29/10/2024 Update: Still didn't get any proper response from their side. I ...

KJ shopy
India
6 months using the app
Shiprocket - Shipping in India replied November 14, 2024

Dear Seller! We understand how frustrating this situation must be for you. As we discussed on the call, the shipments have been updated as delivered and you will receive the ...

October 25, 2024

Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available.

Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated ...

Neitri Banarasi
India
16 days using the app
Shiprocket - Shipping in India replied November 15, 2024

Dear Seller! We sincerely apologize for the unpleasant experience you had. We tried reaching you on your registered number, however, unable to connect with you. We request ...

October 15, 2024

Damaged Products: Your product worth ₹998 was damaged, and they claimed no responsibility. you discribe insurance policies more clearly.

Delayed Shipments: If most of your shipments (out of 15) were delayed, it reflects poor service quality.

Promise Tag: A promise tag usually indicates that a company commits to delivering within a certain time frame.

you have to transperency about pricing also ...

WingsMart.co.in
India
5 months using the app
Shiprocket - Shipping in India replied November 14, 2024

Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your ...

October 4, 2024

In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY.

They would deduct money from your wallet for no reason, so be careful.
Any complaint to them is like fighting with pigs, they like their immoral tactics.

Teabetea
India
About 2 years using the app
Shiprocket - Shipping in India replied October 7, 2024

Hi,

Thank you for your patience. We’re actively working on your ticket (ID 9313930). We’re currently waiting for your response and have tried reaching out via phone, but the ...

September 4, 2024

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters ...

Organique
India
About 1 year using the app
Shiprocket - Shipping in India replied September 5, 2024

Hi! This is not the impression we want you to have of us. I tried connecting with you to address this further, but there was no response from your end. Please share your ...