Reviews (924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient and reliable shipping services, user-friendly interface, and seamless Shopify integration. They appreciate the real-time tracking, variety of courier options, and competitive rates. The responsive customer support and additional features like COD remittance, detailed analytics, and marketing tools are also noted for aiding business growth.
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Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available.
Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem.
Please don't use their services. Shutting my account after my second shipment only.
Dear Seller! We sincerely apologize for the unpleasant experience you had. We tried reaching you on your registered number, however, unable to connect with you. We request you to please let us know a convenient time to speak with you.
pathetic service. support is good for nothing. High RTO as delivery partner do not connect with customer and return back the product
Dear Seller! I certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. Rest assured, we shall connect with you in regard shortly to discuss this in detail and resolve your concerns. ~ Team SR
Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.
Hi! I wonder what went wrong. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.
Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it. - RV
Damaged Products: Your product worth ₹998 was damaged, and they claimed no responsibility. you discribe insurance policies more clearly.
Delayed Shipments: If most of your shipments (out of 15) were delayed, it reflects poor service quality.
Promise Tag: A promise tag usually indicates that a company commits to delivering within a certain time frame.
you have to transperency about pricing also
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. We tried calling you on your registered number 85******00. However, could not connect. Rest assured, we will try to connect with you again to address your concerns. ~ Team Shiprocket
The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, they just repeat the statement that it has been delivered without giving any proof. We understand that shipments can be lost occassioanlly. But what is the purpose of charging extra money in the name of 'Secure Shipment' if they just want to waste months of customer's time in following up and try to dodge with false claims.
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.
very bad experience their support system is worst
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "Response to Shiprocket" so that we can connect with you.
Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- RV
bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai.
Shipment NDR & RTO
Issue Over Undelivered Shipment
1.R121903050KR
2.R121918037KR
3.R121916251KR
Hi Chirag,
Thank you for your patience. The issue related to your ticket (ID 9473639) has now been resolved.
If you have any further questions or concerns, feel free to contact us, and we’ll be happy to assist you.
Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.
Hi! Apologies for the inconvenience caused. We tried connecting with you but there was no response from your end. Please share your concern in details on escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- RV