Shiprocket: eCommerce Shipping

Very bad customer support and surely orders are get delayed by almost 1 week. They only gives false commitments. Dashboard panel shows fake dates of pick up and delivery but actual updates are not shown properly. Creat ticket is just an time pass option. No Commitments are fulfilled.

Worst ever. The only target of them is make you recharge the wallet.
I shipped my first shipment using SHIPROCKET - India Post Speed Post Air on 21-05-2024

Order id- 3135924191
India Post - Speed Post AirAWB # EZ165699845IN

Customer paid and got the shipment on 24-05-2024 itself. I checked with customer and India post website as well.

https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

I didn't get my money still now.

I raised ticket but they closing the tickets without proper resolution.

my site- kjshopy.com

Business name- KJ shopy

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

Horrible customer service. Keep disconnecting the calls.
The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.

This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.

I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

Worst service
Fake weight discrepancy,
I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.

⚠️ Avoid Shiprocket at all costs! ⚠️

Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.