Reviews (946)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.
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very bad experience their support system is worst
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your ...
Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and ...
Hi! I wonder what went wrong. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with ...
Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake ...
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it. - RV
The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, ...
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.
Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we ...
bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai.
Shipment NDR & RTO
Issue Over Undelivered Shipment
1.R121903050KR
2.R121918037KR
3.R121916251KR
Hi Chirag,
Thank you for your patience. The issue related to your ticket (ID 9473639) has now been resolved.
If you have any further questions or concerns, feel free to ...
Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.
Hi! Apologies for the inconvenience caused. We tried connecting with you but there was no response from your end. Please share your concern in details on escalation@ ...
Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return.
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according to reply i also try to contact them again ...
Hi, I apologize for your recent negative experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" ...
SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. ...
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we ...
USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.
I have taken their enterprise plan, I was expecting a bit of help from ...
Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was ...