Reviews (917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient and reliable shipping services, user-friendly interface, and seamless Shopify integration. They appreciate the real-time tracking, variety of courier options, and competitive rates. The responsive customer support and additional features like COD remittance, detailed analytics, and marketing tools are also noted for aiding business growth.
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They are scammers and fraud company . Took money from customer and and showing product in RTO. DO not physically deliver your RTO.
do not take their service
Hi! Apologies for this experience. As checked, your issue has been resolved and we have shared a final update on your concern via the ticket ID 9026366, please check. - RV
SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. PLEASE DO NOT USE SHIPROCKET.
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- AG
TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet....
****WORST*****
****CHEAT****
FRAUDSTER
Be aware guys....
Hi! Apologies for all the hassle. As discussed on call, the discrepancy charged by the courier partner is correct and the proofs have been shared on your panel. - RV
Worst service. I opted for early COD even after a week I couldn't get my payments. My store was giving them 70 order daily even from the beginning but then also they couldn't even handle my queries. Because of their pathetic service my cash flow was affected. I will never ever use shiprocket again and will never recommend to anyone. Instead directly go with delhivery or any big courier company.
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.
Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return.
.
according to reply i also try to contact them again they again not doing anything. they are not giving refund of my 2 month old parcels. which is not delivered to me
AWB are R121811627KR and R121800688KR
Hi, I apologize for your recent negative experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and I will connect with you on priority.- MB
PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER.
ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.
Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.
I apologize for the frustration caused by your recent experience. Your feedback is important to us. I'll review the charges and reach out to discuss this further.
Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket.
But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was!
Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package.
For your reference I am giving some orders AWB numbers here:
10303472446
SRTC5242132296
Hello! Thank you for your valuable time during the conversation over a call. I hope your concern has been addressed. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for.
The so called escalation@shiprocket.com id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.
Hi! That's not what I want you to experience. Please be assured that I have highlighted and prioritized this concern. You will get an update by tomorrow. Kindly hold on until then. Your patience is appreciated in the interim. - MB
USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.
I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.
I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.
Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue
Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was raised beyond TAT.
Please be informed that TAT for any POD request is 72 hours from the shipment status updation. - MB