Reviews (946)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

October 20, 2024

very bad experience their support system is worst

shop india
India
13 days using the app
Shiprocket - Shipping in India replied November 15, 2024

Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your ...

August 30, 2024

Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and ...

INDIPEEPAL
India
2 months using the app
Shiprocket - Shipping in India replied September 18, 2024

Hi! I wonder what went wrong. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with ...

August 2, 2024

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake ...

Arte House
India
7 months using the app
Shiprocket - Shipping in India replied August 8, 2024

I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it. - RV

July 22, 2024

The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, ...

The Bike Affair
India
Over 2 years using the app
Shiprocket - Shipping in India replied July 30, 2024

I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it.

July 13, 2024

Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.

BlueSwift
India
Over 1 year using the app
Shiprocket - Shipping in India replied July 22, 2024

Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we ...

October 4, 2024

bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai.

Shipment NDR & RTO
Issue Over Undelivered Shipment
1.R121903050KR
2.R121918037KR
3.R121916251KR

KYMEE
India
5 months using the app
Shiprocket - Shipping in India replied October 7, 2024

Hi Chirag,

Thank you for your patience. The issue related to your ticket (ID 9473639) has now been resolved.

If you have any further questions or concerns, feel free to ...

July 9, 2024

Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.

flyingwings
India
Over 2 years using the app
Shiprocket - Shipping in India replied July 30, 2024

Hi! Apologies for the inconvenience caused. We tried connecting with you but there was no response from your end. Please share your concern in details on escalation@ ...

Edited July 26, 2024

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return.
.

according to reply i also try to contact them again ...

Vijay & Sons
India
About 1 year using the app
Shiprocket - Shipping in India replied June 14, 2024

Hi, I apologize for your recent negative experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" ...

July 5, 2024

SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. ...

Letshandcraft
India
6 months using the app
Shiprocket - Shipping in India replied July 20, 2024

Hi! That's not what I want you to experience. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we ...

Edited March 30, 2024

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from ...

Sahyog Wellness
India
11 months using the app
Shiprocket - Shipping in India replied March 30, 2024

Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was ...