Reviews (917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient and reliable shipping services, user-friendly interface, and seamless Shopify integration. They appreciate the real-time tracking, variety of courier options, and competitive rates. The responsive customer support and additional features like COD remittance, detailed analytics, and marketing tools are also noted for aiding business growth.
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Horrible customer service. Keep disconnecting the calls.
The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher
Hello! Thank you for your valuable time during the conversation over a call. As discussed, please share the required details ( Screenshot of error ) on ticket: 8745822 for further investigation. - MB
Worst service
Fake weight discrepancy,
I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.
Hi! That's not what we want you to experience and we are sincerely sorry. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Very bad customer support and surely orders are get delayed by almost 1 week. They only gives false commitments. Dashboard panel shows fake dates of pick up and delivery but actual updates are not shown properly. Creat ticket is just an time pass option. No Commitments are fulfilled.
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.
Hello! I hope your concern has been addressed and resolved over the call. Please feel free to address your concern at escalation@shiprocket.com for further assistance. - MB
I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.
This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.
I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.
Hi! That's not what we want you to experience and we are sincerely sorry. As per the telephonic conversation. the shipment with AWB no. FHxxxxxxxx1IN is cancelled as per the current status and the refund for freight charges has been credited to your wallet. - MB
⚠️ Avoid Shiprocket at all costs! ⚠️
Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!
Hi! Our team tried to contact you on your shared number multiple times however had no luck. Please share an alternate number or convenient time at escalation@shiprocket.com for a callback. - MB
The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.
Hi! That's not what I want you to experience. I have responded to your concern via ticket id 8256149 with an update, kindly check and share the requested details within 24 hours so that I can resolve the issue on priority. - MB
poor service
Hi! That's not what we want you to experience and we are sincerely sorry. Our team tried to contact you on your registered number however had no luck. Please share an alternate number or convenient time for call back at escalation@shiprocket.com. - MB
My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.
Hello! I apologize for the hassle. I want to inform you that Shipment was delivered on 9th May and I have refunded the freight charges against the shipment to your SR wallet. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket