Reviews (946)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

February 24, 2023

Intutive UI, good customer support, I have got most of my refunds related to lost or damaged shipments

thestore@pyramidvalley
India
Over 2 years using the app
March 5, 2023

Shiprocket makes shipping very easy and affordable. It is the best platform where sellers can reach their customers all over India.

Shahi Feast
India
Over 2 years using the app
October 18, 2018

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

Bellofox
India
About 2 years using the app
February 27, 2023

Good shipping company to ship your orders locally. Many courier company at one place. Rates are also cheap.

Meera Jaipur
India
About 2 years using the app
June 25, 2020

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.

Ramraj Cotton
India
About 2 years using the app
Shiprocket - Shipping in India replied June 25, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

April 18, 2023

Good service and well trained customer support, Recommend the service to others.
Great work! Keep up.

Bathla Home
India
About 2 years using the app
Edited June 19, 2019

Mr Azharuddin is the only main person because of whom this company is running, He talks well, understands well the problems of Customers. I reported him all COD non-delivery issues, other issues related to non-visibility of several operators in Calculate Rates of Shipping. Now other operators appear in my panel, earlier only Ecom was appearing.

Now they promised to improve day by day in shipping operations.

I wish them good success and do very good customer support.

RTO must be made zero in COD, We need 100 % success in delivery, This is the main base of success. If packets are returned- it means the performance is having weakness, We fail in business due to delivery issues if shiprocket fails in doing successful delivery of item . This must be kept in mind to support customers.

We would be consistently watching the performance of all deliveries in future.

Thanks Azharuddin for your energetic , best employee performance and contribution in resolving customer's issues. You made the difference, Hats Off to Azharuddin, Keep it up !

Inaaz.biz
India
Almost 2 years using the app
August 21, 2023

I had a problem with my payment setup, and a person named Arav helped me patiently until the issue was fixed. Great service!

Tokike
India
Almost 2 years using the app
March 16, 2023

Easy and convenient overall experience is good, using from last 2-3 year no issue till now.

Hope Nursery
India
Almost 2 years using the app
March 26, 2023

Keep checking connection and making sure that it is all working perfectly. Amazing support team and amazing logistics! Boon for an entrepreneur with low tech knowledge and amazing to boost ecommerce.

House of KAAJ
India
Over 1 year using the app