Reviews (946)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

December 5, 2024

Dear Shiprocket Team,

We would like to take a moment to express our heartfelt appreciation for your excellent service. Your prompt responses and proactive resolutions to any shipment delays or challenges we have faced have been commendable.

Your team's dedication and efficiency have greatly contributed to streamlining our operations and ensuring a seamless experience for our customers. It’s a pleasure to collaborate with such a professional and dependable team.

Thank you for your consistent support and commitment to excellence.

Best regards,
Tripole Team

Tripole Gears
India
Over 2 years using the app
November 25, 2024

Shiprocket has been very supportive in onboarding us and guiding us on the entire e-commerce journey. They share various ways in which our business can improve. Special thanks to jagriti , our KAM for always being so proactive and supportive. Looking forward to great order volume with you jagriti.

Carloginn
India
Over 1 year using the app
November 28, 2024

The platform aims to simplify and optimize the shipping process by providing a wide range of courier options, real-time tracking, and a unified dashboard for managing orders.
Cost-Effective Shipping Rates
User-Friendly Interface

HAWTLASH
India
About 4 years using the app
November 30, 2024

Shiprocket branded tracking page has been incredibly beneficial for us! It not only boosts our brand image but also ensures our clients stay updated through.

CASEIO
India
Over 1 year using the app
November 27, 2024

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

Nilu's Collection
India
Almost 2 years using the app
November 26, 2024

I have had the pleasure of working with Akshay Beniwal, and I can honestly say they have been a key factor in making our experience with Shiprocket exceptional. Their communication is always clear, timely, and professional.

Asenne
India
Over 1 year using the app
December 7, 2024

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.

Hari Darshan
India
Over 1 year using the app
December 5, 2024

Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.

Nabia
India
6 months using the app
November 28, 2024

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful.

However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement.
They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Orbit Glow
India
About 2 months using the app
November 21, 2024

Easy integration. Dashboard is pretty convenient to use can easily understand within hours how to us and operate. Other things like Engage 360 does the job for any D2C owner. KAM assigned were pretty helpful as well.

minomo
India
3 months using the app