Reviews (945)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

March 23, 2024

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.

MadGearz
India
3 months using the app
Shiprocket - Shipping in India replied March 26, 2024

Hi! That's not what I want you to experience. I have responded to your concern via ticket id 8256149 with an update, kindly check and share the requested details within 24 hours so that I can resolve the issue on priority. - MB

April 20, 2024

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.

This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.

I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

Jiva Tattva
India
13 days using the app
Shiprocket - Shipping in India replied May 8, 2024

Hi! That's not what we want you to experience and we are sincerely sorry. As per the telephonic conversation. the shipment with AWB no. FHxxxxxxxx1IN is cancelled as per the current status and the refund for freight charges has been credited to your wallet. - MB

May 7, 2024

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

Whirling Dervish
India
1 minute using the app
Shiprocket - Shipping in India replied May 13, 2024

Hello! I apologize for the hassle. I want to inform you that Shipment was delivered on 9th May and I have refunded the freight charges against the shipment to your SR wallet. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

October 5, 2020

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Uptownie
India
About 7 years using the app
Shiprocket - Shipping in India replied October 5, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

Edited August 28, 2023

UPDATE:

2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience.

We've faced quite a few issues with Shiprocket in a short span of 3 months.
1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations.
2. NO POINT chatting on the engine they NEVER respond !
3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!

Poochmate1
India
About 6 years using the app
August 8, 2020

WORST customer service. They don't reply to you for months, charge false weights, misdelivery orders. When you raise queries, they don't solve issues fairly and they take weeks/months to resolve simple queries. They say they reply within 24 hours, however, an auto-reply is sent via bots after 24 hours. Personal escalation points are useless since they don't respond on time.

The Jholmaal Store
India
Almost 5 years using the app
Shiprocket - Shipping in India replied August 11, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

March 15, 2021

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

Online Store of Sheelaa M Bajaj
India
Over 4 years using the app
Shiprocket - Shipping in India replied March 16, 2021

We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket

Edited December 7, 2022

Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high
Worst customer service Same reply all the time They dont understand the urgency Pathetic.

Update as on Dec 2022:

It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care.

Find out other logistic companies but not Shiprocket

The Tribal Swag
India
Over 4 years using the app
Shiprocket - Shipping in India replied August 25, 2021

Hi, Thank you for the valuable time during the conversation over the call. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please feel free to write us at escalation@shiprocket.com or call us at 9266623006.- Team Shiprocket

March 14, 2020

Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan.
Very poor customer service.

TenTabs
India
Over 4 years using the app
Shiprocket - Shipping in India replied March 16, 2020

Dear TenTabs,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

Edited August 6, 2024

Pathetic app.
Shows low rates and then will charge 5 to 10 times the actual weight & dimensions.
Shipment images with dimensions & measured weights are also not accepted.
They will randomly charge any weight they like & there is no way to get the issue addressed.

T Bhai
India
Over 4 years using the app
Shiprocket - Shipping in India replied June 22, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket