Shiprocket: eCommerce Shipping

Its Been pathetic since I started working with Shiprocket. They never responds to any email nor they address any query. Once they onboard they just dont care...
Be careful - They can suspend account anytime and then your business can be on toss for which they dont care.
Highly unprofessional with work...

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

This app is going from bad to worse and from worse to worst. Very very poor customer service. The chat support is of no use. They just raise tickets and keep sending automated emails that they are looking into the issue. But no one responds and finally you get to know that the ticket is marked as resolved. How??? Most irritating thing is the international shipping which was earlier available ...

Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.

ANOTHER UPDATE: These guys have no idea of customer support! absolutely ridiculous, my team has spent days and weeks to get answers to simple question. ZERO SUPPORT!! stay away from this ridiculous piece of crap team
UPDATE: Updating my review as I was finally reached out by the shiprocket team to fix the issues. Ideally any customer should not have to jump this many hoops and post a review to ...

We lost a lot of money in weight discrepancy (around 250 Rs. per shipment for 200gm package and they will let you know this additional charge after 30-60 days of shipment), stolen RTO shipments (till now our 40 shipments were stolen with RTO fees charged or in shipments not returned with no POD provided. Tickets are getting closed in 2-3 days automatically (cases are pending for the last 4-5 ...

Review Update: July 17, 2020
Apparently they have migrated me to a FREE Lite Plan to their Pro plan and have issued a 3 month invoice to me for Rs.10,089. I addressed this with their call center and after being assured that the invoice will be canceled in 2 days (this was 5 days ago), they have suspended my account now disabling me from shipping out any of my orders. FIx your mess Shiprocket. You ...

I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket.
I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing ...

we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it.

It's been more than a month, and no resolution has been given on many tickets.

Their customer service is really poor, and day by day it is getting poorer.
I m pretty sure after this review I will get a call and a fake promise will be given that I will ...

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team ...