Reviews (947)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

Edited June 6, 2023

updated review..
we are working with SR from 3 years, but nowadays their tech support is very poor.
we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues,

their API is also really very poor.
which even don't have webook for order updation event.
due to ...

Soni Fashion®
India
Almost 3 years using the app
Edited September 21, 2020

Now:

I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be ...

Christianitee.in
India
Almost 3 years using the app
March 9, 2023

It lacks feature where it automatically fills shipment AWB number in shopify once courier partner is selected.

Marcoware
India
Over 2 years using the app
Shiprocket - Shipping in India replied March 9, 2023

Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been addressed over the call. Please feel free to mail us at escalation@ ...

Edited October 10, 2020

UPDATED: They must be getting more fake reviews as the service is still pathetic. I tried once more. DONT SEND COD ORDERS THROUGH SHIPROCKET THERE ARE MANY BETTER SERVICE PROVIDERS YOUR RTO RATE WILL SHOOT UP WITH SHIPROCKET. Please save your time and money by not using shiprocket, your most cod orders will come back without any delivery attempt and customers will ask where is my order. NO MATTER ...

Slipperyslippers
India
Over 2 years using the app
Edited March 3, 2023

Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees

Sakhi Ethnic Hub
India
Over 2 years using the app
October 30, 2017

The worst possible customer service!

1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them

2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer.

...

Abhikajewels
India
Over 2 years using the app
June 1, 2020

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

Spiritual Warrior
India
Over 2 years using the app
Shiprocket - Shipping in India replied June 1, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you ...

March 7, 2019

THIRD CLASS SERVICES<, FROUD COMPANY.

THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

CaseMurk
India
Over 2 years using the app
Edited August 11, 2020

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed ...

Arata
India
Over 2 years using the app
Shiprocket - Shipping in India replied August 1, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Edited May 29, 2021

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Veaves
India
Over 2 years using the app
Shiprocket - Shipping in India replied June 8, 2021

Hi, we understand your concern. It is never our intention to cause any disruptions to our customers. Please help us with your registered contact details and concern in detail ...