Shiprocket: eCommerce Shipping

We are using Shiprocket for shipping partner of our shopify store. They customer service responsiveness and rates are good. Plaban Roy from shiprocket is our account manager is taking responsibility to solve our every problem. Main issue from their side is Delhivery courier's wrong weight discrepancies. I will update this review to 5 stars once all my money blocked with delhivery charges get back to my account.
Thank you

Nice logistics app. Pretty easy to handle and quick to set up. Play around the panel options for 2 days, and your ready to ship.

My experience has been great so far. The customer service is approachable and tries their best to solve the issue. Not even a single issue goes unnoticed, they always call after you have created a ticket.

Updated Review: Total 3 weight discrepancies were raised and 2 of them were resolved. 1 was not handled in proper way and was simply rejected.
I would say - give them a try and see but be cautious. They expect us to take photographs that too L*B*H and keep for each parcel which may not be possible always. Our Website: www.rangbanarasi.com

Overall I would like to give shiprocket 3 stars. The reason is there user interface is not that good. Also, there are many things they need to work on. I gave 1 extra star for my account manager Aman Grover. He has been very helpful and patiently explaining everything to us. I will update my review if shiprocket improve there user interface. Otherwsie I am satisfied with overall performance.

Arav helped us to resolve the issue. Thanks for the service.

Yashika patiently worked with me and walked me step by step with the integration. Hopefully, all is well with my Shopify store, and hope to have my business up and running soon.

Good shipping company to ship your orders locally. Many courier company at one place. Rates are also cheap.

I use this app to seamlessly integrate across several carriers. I like how easy and straightforward it is. I just wish that it allowed other team members to access it at the same time, instead of being locked to just one user.

I am using Shiprocket from last 1 year and would like to share my overall experience with you guys. Below are the Pros and Cons of using Shiprocket App with my Shopify Store:

Pros:

Seamless Integration with my website with great UI and features.

Multiple Courier partners at one place.

Lower Shipping Rates.

No Manual courier Management.

International Shipping with tracking features like Domestic shipping.

Detailed Reporting feature.

Cons:

Support is not up to the mark.

Sometimes, technical issues arises. But sometimes.

Sometimes Delay in courier Pickup and delivery. Well this case is not there with their Fedex and Bluedart partners.

Well, I am giving them 4 stars here because they have solved the real problem of logistics in eCommerce with the amazing product they have. I completely understand that in service industry, it is hard to get full satisfaction in terms of support.