Reviews (814)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.

April 21, 2015

This app works well for our needs.

Vaping
United States
Over 5 years using the app
April 13, 2013

I absolutely love ShipStation. I've used several of the shipping services available to Shopify stores and this one is by far the best. The site is quick, easy to navigate and it works on an iPad.

Need to create a manual order? Yeah, you can do that.
Need to process returns? SS will automatically create an RMA number for you. Track the package as it comes back and even let you enter the date the package was received. Wow.
Multiple shipping options? I have yet to find any services that match the flexibility of SS. I can use Endicia, Express1, Fedex, UPS, and more. I love this software.

Want to use your iPad to ship your orders? No problem! The site runs on an iPad w/o issue. Just setup Google Chrome on your mac/pc, hook up your printer and you can print your shipping labels from anywhere. SS even does packing lists.

Ship in bulk? No problem! SS does bulk orders, single orders, all with ease.

I literally have zero complaints about this software. Few suggestions? Sure.. ;-) But ZERO complaints. I was using another shipping provider and was tearing my hair out dealing with java, but this just works and it just works really well.

One of the features I think is especially cool is the scripting system that SS has. You can create all sorts of filters for your orders as they come in and process them in pretty much any way imaginable. The system is incredibly flexible. I use the filters to process my orders and add box weights and calculate which shipping options to use.

If you're hesitant to try SS because of the price, I assure you, you will not regret it. I used to dread shipping and now I enjoy it. SS makes it as easy as possible.

I start by printing my picking list. This will give me the list of all the items I need to pull from the warehouse. Then I go ahead and batch out the orders and send them to my super awesome wireless Zebra printer. Take my product and head to my packing table. Grab my shipping labels and begin packing boxes. It couldn't be any easier.

Worried about support? Don't! The people at SS are prompt and courteous. I had some questions about setting up printers on a mac and their responses were quick and helpful.

Shaolo Gear
United States
Over 5 years using the app
September 28, 2017

ShipStation has been a lifesaver for us. As Ugmonk has grown over the years, we were getting buried in orders and having trouble keeping up on the fulfillment side of things. We've been using ShipStation for years and it's save us so much time. I love the automation and batch processing features. Also, works great for international orders and auto-fills the customs info. If you aren't using ShipStation, there's a good chance you are wasting quite a bit of time. Highly recommend for stores of any size.

Ugmonk 2
United States
About 5 years using the app
March 14, 2017

Wow! Really good service to go with the functionality. Of all the apps I tested, ShipStation was the most intuitive. Fortunately, it also comes with excellent support for getting started and ongoing questions, thanks to my account manager Devin.

Blinkpet
United States
About 5 years using the app
April 23, 2021

We love this app. It has saved us so much time in doing our shipping. We love how quickly we can do shipping for all our orders in just a few clicks.

Drug Free Help Store
United States
About 5 years using the app
January 31, 2022

Very EZ to use, great customer service and it's great for international shipments as it prints all the necessary documents. Plays nice w/ Shopify, SOS Inventory and QBO

Foundation for "A Course in Miracles"® Online Store
United States
Almost 5 years using the app
March 21, 2022

ShipStation has been a key ingredient in our multi-store setup for nearly 5 years and it's worked exceptionally well for us that entire time. The feature set has stabilized and there aren't any crazy surprises, it's uptime has been fantastic, and the value-adds they released with aggregate carrier rate discounts w/ USPS & UPS have been great. It does serve as an ingestion point for another piece of software further in our workflow, and the integration that direction has been great as well. All-around great stuff!

Ross Street Roasting Co.
United States
Almost 5 years using the app
June 6, 2014

I wish we had signed up with ShipStation YEARS ago. It is so easy and streamlined. Their customer service is A+ and the system is fast and organized. It has saved us time and money, and allowed us to serve our customers much better. And that's who it's all about ....our customers.

Who Are Ya Designs
United States
Almost 5 years using the app
October 4, 2021

it's perfect. Easy to use, meet all my need, friendly and timely support, plus, keep adding new function

Spectator Sports Online
Australia
Almost 5 years using the app
August 3, 2016

best option available. tried a few others first. get this one ;)

Artresin
United States
Almost 5 years using the app