Reviews (814)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.

December 27, 2017

Super Helpful Integration and very easy to install & use!

Safe Passage Urns
United States
About 4 years using the app
October 15, 2019

I was very reluctant to get this app, as I was reading the reviews and it seemed to be quite negative. But I have to be honest I've had this app for four months now and it's fantastic!

Not one issue!

When I do need a little help, which doesn't involve the app not working correctly. It's just I haven't educated myself correctly, customer service has been great!

Always very detailed helpful responses. Yes there is some minor things I would like to change within the app, but overall I totally recommend Shipstation based on our personal experience!

Tannco
United Kingdom
About 4 years using the app
Edited July 18, 2017

absolutely best shipping service!
Check out https://www.NatuerHouse.com for our operations!

Pruplee Naturals
United States
About 4 years using the app
January 31, 2022

ShipStation is very easy to use and intuitive. The integration is also easy to set up. Gets my Shopify orders out in a jiffy!

MyTzitzis.com
United States
Almost 4 years using the app
March 1, 2015

Shipstation helps us get our herbs and supplements to our customers ON-TIME and saves us some money.

Thanks Shipstation!

OZ Health Shop USA | Buy Herbs, Powders and Supplements Online
United States
Almost 4 years using the app
February 1, 2022

Fantastic app. Very easy to use. Excellent customer support team. We're trying to integrate as many of our dot.com customers as possible using this product. We highly recommend ShipStation!

Grand Fusion Housewares, LLC
United States
Almost 4 years using the app
March 18, 2018

Until Shipstation we were using multiple platforms to fulfill (eBay, Shopify x 3, Walmart, etc. It was getting out of hand. Shipstation has saved us. It is reliable, fast, and the consolidation and simple workflow has saved us a huge amount of time and improved our fulfillment quality and turnaround.

Lemon Hero
United States
Almost 4 years using the app
August 30, 2021

This app is really great. I enjoy the ease of use for large shipping orders, the verification of addresses and the post office shipping tracking form.

Wanda's Cooking
United States
Almost 4 years using the app
June 4, 2016

We started with shipstation about one year ago and we had an interesting dilemma. We are located in Canada, most of our customers are in the United States and shipping with Canada Post is expensive (as compared to USPS).

So we needed a solution where we could ship from our office in Canada (Vancouver Area) through Canada Post & DHL for our USA/Int Express. We also needed a way where we could ship with USPS from the post office across the border. The actual shipping from the USPS office across the border was a task in itself but we figured a great way to do it and reach out to me if you want more info on that.

The problem was I could not figure out how to have two different countries to ship from with Canada Post/DHL/USPS in the mix. I am sure there must be a ton of solutions but the only one that was easy was Goshippo. I really liked goshippo and will recommend it to anyone but it doesnt have the automation and rules that shipstation has. I also tried shipping easy and Ordoro - Both great tools that had automation and easy built into it but couldnt duplicate the total ease of shipstation and the origin shipping as offered by goshippo.

Well the answer is that with everything the easiest way was to maintain two shipstation accounts. The orders still feed into both easily and I can rule and automate the vast majority of the functions. The batch process works well and it was relatively easy to train our shipping team on the process.

In conclusion, I give 5 stars for the quality of the product and the ease of automation. I would still like to see the tool allow for origin shipping that I need but for the price and the small inconvenience it really isnt that bad. I guess I could always use a more enterprise version of another app but we know that those developer fees can add up fast!

Suva Beauty
Canada
Over 3 years using the app
July 10, 2014

After struggling for 3 years trying to manually input fedex labels from my growing number of orders, I finally got ShipStation. It has cut my shipping time by 65% AND it was very easy to implement my multiple platforms I sell on.

With these multiple platforms (Shopify, Amazon and Ebay) all orders are now funneled down into ShipStation so I can now go to one place and get monthly sales reports, shipping reports, tracking reports and what my best/worst selling products of the month were. ShipStation has totally revolutionized my business. Good Job Guys!!!

Crankshooter
United States
Over 3 years using the app