Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

December 3, 2016

I've had less than satisfactory results with Shipstation. It takes a long time for the program to enter and have high-speed Internet. The user interface is less than intuitive. Overall I think there has to be a better way, I just haven't found it yet.

Femme Velo
United States
About 1 year using the app
June 12, 2018

IT doesn't work efficiently with Shopify. If an order is fulfilled through Shopify it's still listed as waiting to be shipped in ShipSation. This adds a lot of manual tasks that need to be completed.

Shanieism
United States
About 1 year using the app
August 26, 2019

this app has so many issues if a customer buys more than one sku in the same order. The software doesn't look at the sku's individually but only sees it as a "Multiple item" order. So you have to setup all these tags and work arounds. Now we have more and mores sku's and orders we keep finding more and more issues. if you are a 1 sku company than 5 stars

Toolbox Widget
United States
About 1 year using the app
June 8, 2022

Extremely reliable with few limitations. Customer service is great when an occasional issue or outage does occur. I would recommend this to anysmall to mid sized business

Sourpuss Clothing
United States
11 months using the app
April 5, 2017

As long as it works its ok
Inventory control is not good you have to sell an item before you can add the warehouse location so if you have a lot of inventory items stay away
If you happen to need support RUN FOR THE HILLS - Customer service just dont care

Asfirusa
United States
6 months using the app
December 13, 2021

Pro: -Generally positive experience for orders placed and fully shipped within a few days. For orders with longer wait times, or orders that are split into multiple shipments we have some issues. -Automated completion of customs forms for international shipments. Con: -Long times between automated store synchronization: Can be over two hours between store updates from Shopify. There is the option ...

Wool&Prince
United States
12 months using the app
July 14, 2016

I've been using Shipstation for about 4 months and i don't want to think about how difficult processing orders was before.

Meinmind
United States
13 days using the app
August 30, 2023

If you are shipping a few orders a month ShipStation might be good. However, if there is an issue, even a small one that can be solved with a few lines of code, Ship Station will not care and will not help you with anything.

Liberty Orchards
United States
11 months using the app
June 14, 2020

Your customer service and support is NOT acceptable. I've told you on three occasions that I'm unable to set up correctly, so I can't use it ... please help, PLEASE HELP, yet you keep sending email replies how busy you are, but were all busy too, so waiting for over 4 WEEKS and still not getting a response or my issue resolved is pitiful and not acceptable. I'm going to find a program / app who ...

Nuuvo Haircare
United States
5 months using the app
July 13, 2020

When it works I love it. But unfortunately I have more problems getting it work that it's worth. Looking to switch to something else that I can just use and not have to switch browsers, refresh, log out and back in all the time and just hope it decides to finally work. Wish I didn't have so many issues because the system is great but I waste more time trying to buy labels than anything.

Bella's Basket
United States
10 months using the app