Reviews (112)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its sleek, user-friendly interface that simplifies order and shipping management. It is noted for excellent customer support and robust features, including vendor dashboards and payout management for multi-vendor marketplaces. The app offers extensive customization, seamless Shopify integration, and reliable performance. Merchants value its support for global vendors with features like currency conversion and inventory synchronization, providing good value for ...

April 19, 2024

did not liked it
existing vendor are getting counted even they do not use this portal to ship.
multi location option not available

KarissaKart
India
About 2 months using the app
Shipturtle Apps Private Limited replied April 22, 2024

Hello, thanks for your feedback.
Currently there is no way in the app for us to distinguish between vendors who ship or do not. Our plans are basis the number of vendors ...

November 29, 2021

We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall ...

British D'sire
United Kingdom
8 months using the app
Shipturtle Apps Private Limited replied November 29, 2021

Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to ...

May 15, 2023

Several technical errors and glitches. The support team we're unhelpful and quite rude. We have since moved to Multi-Vendor Marketplace which we recommend.

Carhoots Car Gifts
United Kingdom
6 months using the app
Shipturtle Apps Private Limited replied May 15, 2023

Dear client,
We spent almost 1 hour with you to demostrate our app and features.
You wanted our support features on the Enterprise plan, while staying on a free plan.
We ...

November 24, 2023

Not a good fit for us here in Europe, unfortunately. Glitchy app, complex UX, rendering issues, questionable ethics, translation errors.. Startup plan support requests for basic functions are met with a demand to "upgrade to at least the Peak Plan". Poor strategy, really; if the base plan fails to function properly what can be expected on a higher plan? Perhaps a misalignment in Eastern (indian)/ ...

Haëva.eco
France
About 1 month using the app
Shipturtle Apps Private Limited replied November 26, 2023

Hello Haeva store,
Apologize for your experience.
With customers across 50+ countries (over 80% in Europe and US), we have the flexibility to change the translation as per ...