About this app
Launched
June 15, 2016
Languages
English
Categories
Customer order tracking , Product reviewsIntegrates with
Loox - Judge.me, Unicommerce, Freshdesk, Zoho - ShiprocketShipway Xperience: Order tracking & engagement tool to deliver excellent customer experience.
Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.
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Branded order tracking page with an Estimated delivery date.
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Proactive tracking and notifications via SMS, Email and WhatsApp
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Feedback & review widget
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Handle customer queries
Pricing
7-day free trialFree
Free
- 50 Shipments Per Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Starter
$9/month
or $97/year and save 10%
- 300 Shipments/Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Growth
$49/month
or $529/year and save 10%
SMS & Whatsapp Notifications charges as per usage
- All Starter+
- 2000 shipments / Month
- Carrier performance report
- EDD feature & SLA report
- Multi-lingual tracking page
- SMS Alerts
Enterprise
$99/month
or $1,069/year and save 10%
SMS & Whatsapp Notifications charges as per usage
- All Growth +
- 5000 Shipments Per Month
- Customer Reviews & NPS Score
- EDD feature & SLA report
- Whatsapp Alerts
- Shopify Pushback
- Webhooks
Free
Free
- 50 Shipments Per Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Starter
$9/month
or $97/year and save 10%
- 300 Shipments/Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Growth
$49/month
or $529/year and save 10%
SMS & Whatsapp Notifications charges as per usage
- All Starter+
- 2000 shipments / Month
- Carrier performance report
- EDD feature & SLA report
- Multi-lingual tracking page
- SMS Alerts
Enterprise
$99/month
or $1,069/year and save 10%
SMS & Whatsapp Notifications charges as per usage
- All Growth +
- 5000 Shipments Per Month
- Customer Reviews & NPS Score
- EDD feature & SLA report
- Whatsapp Alerts
- Shopify Pushback
- Webhooks
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
201 reviews
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers
I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it.
I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually).
I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard.
And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now.
I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team,
We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week.
As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response.
But again it was great working with you, and we apologize for the experience you had.
We are looking forward to serve you again.
About this app
Launched
June 15, 2016
Languages
English
Categories
Customer order tracking , Product reviewsIntegrates with
Loox - Judge.me, Unicommerce, Freshdesk, Zoho - ShiprocketBuilt by Shipway
Support
Send a messagecontact@shipway.in
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