Shipway Order Tracking

Shipway Order Tracking

Pricing
Free plan available. Free trial available.
Rating
4.5 (203)
Developer
Shipway

Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience. more
  • Branded order tracking page with an Estimated delivery date.
  • Proactive tracking and notifications via SMS, Email and WhatsApp
  • Feedback & review widget
  • Handle customer queries
  • Increase repeat purchases with Product recommendations

Tracking

Analytics, API, Branded tracking page, Custom tracking link, Dashboards, Estimated delivery date, Global tracking, Multi-carrier, Order export, Order lookup page, Real-time tracking

Notifications

Automation, Custom notifications, Email, Real-time notifications, SMS

Display options

Media galleries, Photo reviews, Product grouping, Tabs or sidebars

Ways to collect reviews

Automations, Custom requests, Promotions

Launched

June 15, 2016

Languages

English

Works with

Loox - Judge.me, Unicommerce, Freshdesk, Zoho - Shiprocket

Pricing

Free

Free

  • 50 Shipments Per Month
  • Tracking Access to 650+ couriers
  • Email Notifications
  • Branded Tracking page / Tracking Widget

Starter

$29 / month

or $313/year and save 10%

  • 1000 Shipments/Month
  • Tracking Access to 650+ couriers
  • Email Notifications
  • Branded Tracking page / Tracking Widget

7-day free trial

Growth

$49 / month

or $529/year and save 10%

SMS & Whatsapp Notifications charges as per usage

  • All Starter+
  • 2000 shipments / Month
  • Carrier performance report
  • EDD feature & SLA report
  • Multi-lingual tracking page
  • SMS Alerts
  • Product Recom

7-day free trial

Enterprise

$99 / month

or $1,069/year and save 10%

SMS & Whatsapp Notifications charges as per usage

  • All Growth +
  • 5000 Shipments Per Month
  • Customer Reviews & NPS Score
  • Whatsapp Alerts
  • Shopify Pushback
  • Webhooks

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (203)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its reliable and timely order tracking, which enhances customer satisfaction and reduces inquiries about order statuses. It is easy to integrate with Shopify and offers features like automatic tracking, customizable tracking pages, and proactive notifications via SMS and email. The app supports a wide range of carriers and is particularly popular among Indian e-commerce stores. Merchants have noted improvements in conversion rates and brand value due to the enhanced tracking experience. The app's performance is reliable in managing deliveries and reducing return to origin (RTO) incidents. Customer support is praised, with specific commendations for staff members Sandeep Bhati, Jyoti, and Gauri Shankar for their prompt and helpful service. Continuous updates and improvements are also highly valued by merchants.

July 18, 2024

This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.

SAFEERA
India
2 months using the app
April 23, 2024

Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .

Maayakriya
India
About 2 months using the app
April 7, 2024

Dont use this app , wrongly showing that I dont have any credit , But I had credit ,

Rankersnotes
India
About 2 years using the app

Support

Shipway can answer any questions you have about Shipway Order Tracking.

Developer

Shipway

#345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN

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