Shipway Order Tracking

Shipway Order Tracking

Pricing
From $29/month. Free trial available.
Rating
4.4 (198)
Developer
Shipway

Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience. more
  • Branded order tracking page with an Estimated delivery date.
  • Proactive tracking and notifications via SMS, Email and WhatsApp
  • Feedback & review widget
  • Handle customer queries
  • Increase repeat purchases with Product recommendations

Languages

English

Works with

  • Loox - Judge.me
  • Unicommerce
  • Freshdesk
  • Zoho - Shiprocket

Pricing

Starter

$29 / month

or $313/year and save 10%

  • 1000 Shipments/Month
  • Tracking Access to 650+ couriers
  • Email Notifications
  • Branded Tracking page / Tracking Widget

7-day free trial

Growth

$49 / month

or $529/year and save 10%

SMS & Whatsapp Notifications charges as per usage

  • All Starter+
  • 2000 shipments / Month
  • Carrier performance report
  • EDD feature & SLA report
  • Multi-lingual tracking page
  • SMS Alerts
  • Product Recom

7-day free trial

Enterprise

$99 / month

or $1,069/year and save 10%

SMS & Whatsapp Notifications charges as per usage

  • All Growth +
  • 5000 Shipments Per Month
  • Customer Reviews & NPS Score
  • Whatsapp Alerts
  • Shopify Pushback
  • Webhooks

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (198)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing order tracking and customer satisfaction. It integrates smoothly with Shopify, offering automatic updates via emails and SMS, customizable branded tracking pages, and proactive delivery issue management. These features significantly reduce customer inquiries. Merchants also praise its reliable performance and the quality of customer support, which facilitates easy onboarding and effective troubleshooting.

January 22, 2025

Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!

Azotiique by Varun Raheja
India
About 1 month using the app
Edited November 27, 2024

ok...

THREADCURRY
India
3 months using the app
July 18, 2024

This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.

SAFEERA
India
2 months using the app

Support

App support provided by Shipway .

Developer

Shipway

#345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN

Launched

June 15, 2016

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