Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, intuitive interface, and seamless integration. It supports tracking for over 600 couriers and offers a free plan for up to 50 orders per month. The app enhances the store's professionalism with a branded tracking page and allows for easy setup of notifications, including WhatsApp and email alerts. It also features a one-click connect to all logistics couriers and a Net Promoter Score (NPS) feature for observing merchant experiences. The support team is consistently praised for their quick and efficient problem-solving.

August 16, 2021

It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price

Over 3 years using the app
Shipway replied August 25, 2021

Hi Team,

Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.

April 25, 2017

Poor Customer Support. No proper documentation available on how to add tracking widget in the webpage. Have been asking for integrating the Order tracking in my website and no updates until date. 2 Stars - for Review widget and its proper documentation.


Nighty House
8 months using the app
May 15, 2019

Works, however it was a pain to get it to work.

When it did finally work, I didn't realise because I was entering the shopify order ID (#1005) but the app doesnt recognise the hashtags and this caused errors. Nowhere was I told that? With this order ID system being the default in Shopify, you would think it would follow suit, like other apps.

App had trouble syncing with my orders and I had to enter them manually to be picked up. Very confusing and time consuming.

Tracking widget customisation is limited. I also cannot hide the chinese names, (because I dropship from AliExpress), which I think is silly.

Support is done over WhatsApp, and is quite unprofessional.

For a free app, it works, I guess. But it isn't for me.

Blood Moon Gothic
2 days using the app