Reviews (196)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its reliable and detailed order tracking, noting it significantly reduces customer inquiries and enhances the customer experience with professional, branded tracking pages. It's easy to integrate and includes a free plan for up to 50 orders per month. Key features highlighted are automatic tracking, customizable pages, and proactive communication through SMS and email. Merchants also commend its seamless performance and the responsive customer service team, stating it improves customer satisfaction and operational efficiency.

Edited May 11, 2021

Uses this app for Shipment tracking and notifications. It would be great if the app can show the tracking page Timeline in Mobile View too

Duroflex
India
About 2 years using the app
Shipway replied December 18, 2020

Thank you for your feedback, We always work hard to make your experience better.

February 13, 2017

It is helpful in tracking our orders in www.thestiffcollar.com.
Covered quite all courier partners.

Piyush S

Thestiffcollar Com
India
Almost 2 years using the app
October 26, 2021

It is a nice application and helped me to get my work done in a different and better and helpful way.

WhySoBlue
India
Almost 2 years using the app
September 12, 2019

Apps Meets My Requirements

Just The Sub-Domain Part Is Still Pending . . The Executive Helped Me To Resolve This. However, I Guess The Sub-Domain Isn't Working Yet

Would Appreciate If Someone Could Assist Me

Also, Regarding The Payments - They Could Be Revised Or At Least Ensure That The Credits Are Carried Forward If Not Utilized for That cycle

Overall, Lover The App

Kalprame Fashion Hub
India
Almost 2 years using the app
June 28, 2021

It's easy to install and use. It serves the purpose. I am using same advance features also which helps to keep things organized.

AbitiKart
India
Over 1 year using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

February 8, 2017

Good app, easy to use, and probably the best one for India based shops.
We had a issue with the statuses for our courier, emailed Shipway and they fixed it overnight. Very happy with the service.

Nonasties
India
10 months using the app
December 31, 2020

This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.

voonik.com
India
6 months using the app
November 24, 2020

This app is useful to understand the courier's performance better and We also send feedback link to the customer

Shop Schoolay
India
5 months using the app
August 3, 2019

Issue with the tracking code not functioning properly, the Team was swift to get on - call and fix the error. This helps us to keep customers happy when they try to track their order.

Thank you Shipway.

ArtBlot
India
4 months using the app