Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automatic order tracking, and easy integration. They value the customizable notifications, email templates, and branded tracking page that enhances their brand image. The support team, particularly Jyoti, is praised for excellent service. Features like SMS notifications, customer reviews collection, and reduced customer queries are also highlighted. It's ideal for Indian e-commerce stores due to its integration with Indian carriers. The ability to mark orders as delivered directly on Shopify is another favored feature. It's recommended for managing e-commerce logistics and notifications.

March 18, 2021

I am using this app for all my shipping and logistics tracking. They are really the best you can have for your Shopify account. 1-click connect to all logistics courier and they are best app for all your shipping, tracking or RTO requirement. Just dont think twice, get this app. You will never regret.

Crossbeats
India
6 months using the app
Shipway replied March 18, 2021

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are dedicated to providing the best services & support to our customers.

July 6, 2018

As Our product grew we needed a systematic tracking software.
Its good app for tracking and keep our customer informed about the shipment status.

I7 Headsets
India
6 months using the app
Edited February 8, 2019

We installed and really like the app, so helpful. Gauri Shankar is very responsible and reply every question by WhatsApp. They also can add and do custom changes. We are so happy to start using this app and will help our clients to track their shipments straight in our website.
We really recommend it.
Thanks Gauri and Shipway team!

ABC Moving
Argentina
6 months using the app
October 29, 2019

Brilliant app and amazing support.Had trouble understand how to sync orders and the team in India took me through everything.

Phonexsry
India
6 months using the app
October 16, 2019

Nice app to create brand value and provide tracking services to customers. Using it from last 2 months and quite satisfied with its service.

Relanco Mart
India
6 months using the app
November 5, 2016

With the help of this plugin our work load reduces 100%.Everyone should use this.
Customer Support Need Improvement.Plugin is best

Frenzykart1
India
6 months using the app
June 21, 2019

We have multiple E commerce websites and are very satisfied with Shipway app and their support.
Customers can track their orders online plus they get a message and email on every shipping status change. We also get feedback from our customers after every NDR and delivery. Decrease in RTO after using this app.
Brilliant App.

Shop Crow
India
6 months using the app
Shipway replied July 6, 2019

Hi,
Thanks for your valuable feedback.
In case of any query, reach us on contact@shipway.in

May 8, 2019

This APP is so great. It saves me a lot of time to track my packages and send emails to my customers.
It helps me a lot in customer services, improves the customer experiences of my shop. Highly recommended!

curvecart
India
6 months using the app
October 29, 2019

I love to use shipway as it makes my work simpler to see data of shipments and create a brand along with providing proper customer satisfaction. Recommend it to all.

Relancobeauty
India
6 months using the app
Edited July 29, 2019

Simple and useful app. I was using another app earlier who was not responsive.

You can customize templates.
You can have your own sender id
I liked that you can customize any sms template
The interface is also clean and easy to use.

Overall nice experience.

Goforkart
India
5 months using the app