Reviews (197)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking and customer satisfaction features. They appreciate its easy integration with Shopify, customizable tracking pages, and automated notifications via SMS and email that reduce customer inquiries and improve efficiency. The dashboard is praised for enabling effective monitoring and communication management. The app's performance is reliable, and the customer support team, including Sandeep, Jyoti, and Gauri Shankar, is frequently commended for their responsiveness and assistance.

September 10, 2021

We use this App and find it very useful especially in customers point of view. It's very easy and the support team is giving us 24*7 support from the day one.

Ramraj Cotton
India
Over 1 year using the app
June 8, 2021

Love the branded tracking page options! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies.

Fizzy Cart
India
Over 1 year using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

October 19, 2019

It is very easy to Installed, installed it quickly by us and nicely working with Shopify store. It is very useful and convenient to trach the orders at own website.

Agritell.com
India
Over 1 year using the app
March 21, 2022

Good for tracking details, and also the service is also recommendable. It must be used on the website to give a smooth customer experience.

Soulflower
India
Over 1 year using the app
November 6, 2018

Shipway makes order tracking really easy !! Its a must have app for all shopify stores out there ! :)

WittyCart
India
Over 1 year using the app
June 12, 2018

Absolutely fantastic app, great support, easy to use and quick to get up and running. Would definitely recommend shipway.

Highway Gallery
India
Over 1 year using the app
June 24, 2021

Works very well and provides very good value for the price. Would recommend. Can help you save a lot by tracking wrongly RTOed COD orders. Marks orders as delivered natively on shopify which is great as it allows you to send delivered email directly from shopify for free. Only would suggest the team to also implement the same for dispatched and in transit statuses.

Mesmerize India
India
Over 1 year using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

July 29, 2020

Great features and good pricing. It helps me a lot in managing the delivery situation and create a great tracking tool so that my customers can easily navigate their orders.
Highly recommend it.

Family Gift Nation
Vietnam
Over 1 year using the app
June 15, 2017

Good and easy convenient to use.

The Impart
India
Over 1 year using the app
August 8, 2019

Very useful app and one of the best I would say. This app was easy to installed and allowed my customers to easily track their order. It makes my website looks very professional.

i10 EarBuds
India
Over 1 year using the app