Shipway Order Tracking

Name: Shipway Order Tracking
Brand: Shipway
Rating: 4.4 (66 reviews)

Pricing: From $29/month. Free trial available.
Rating: 4.4 (66)
Developer: Shipway

Order tracking page with Product Recommendations for Upsell

Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.

Branded order tracking page with an Estimated delivery date.
Proactive tracking and notifications via SMS, Email and WhatsApp
Feedback & review widget
Handle customer queries
Increase repeat purchases with Product recommendations

Languages

English

Works with

Loox - Judge.me
Unicommerce
Freshdesk
Zoho - Shiprocket

Pricing

Starter

$29 / month

or $313/year and save 10%

1000 Shipments/Month
Tracking Access to 650+ couriers
Email Notifications
Branded Tracking page / Tracking Widget

7-day free trial

Growth

$49 / month

or $529/year and save 10%

SMS & Whatsapp Notifications charges as per usage

All Starter+
2000 shipments / Month
Carrier performance report
EDD feature & SLA report
Multi-lingual tracking page
SMS Alerts
Product Recom

7-day free trial

Enterprise

$99 / month

or $1,069/year and save 10%

SMS & Whatsapp Notifications charges as per usage

All Growth +
5000 Shipments Per Month
Customer Reviews & NPS Score
Whatsapp Alerts
Shopify Pushback
Webhooks

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (66)

Overall rating

4.4

Counts per rating level

82% of ratings are 5 stars
54
8% of ratings are 4 stars
5
2% of ratings are 3 stars
1
2% of ratings are 2 stars
1
8% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its comprehensive order tracking and ease of use, noting its seamless Shopify integration and support for numerous carriers, particularly in India. They appreciate the customizable tracking pages and notifications that enhance brand consistency. The proactive customer notifications and review request features are also praised. Responsive customer support and a noted decrease in return-to-origin rates contribute to increased customer satisfaction and operational efficiency.

Edited September 20, 2024

staff is not answering from 1 month for the issue

- shpwidget.js call taking unnecessary load on all pages.
- analytics.php call taking unnecessary load on all pages.
- analytics.php tracking all user activity without seller permission

Soni Fashion® - Gold Plated jewellery Online Shopping Store

India

About 4 years using the app

June 2, 2020

We have been sing this app since 5 years now, and it works like a charm. Integrates almost all Indian carriers. The support is extremely fast, efficient and helpful. Highly recommended for all e-com stores in India.

Saraf Furniture

India

Over 3 years using the app