Order Tracking & Reviews

Order Tracking, Notifications, Order Lookup, Order Reviews

Free plan available. 7-day free trial. Additional charges may apply.
Order Tracking

Key values section

Branded Order Tracking page

Branded Tracking page & URLs. Enable Tracking on order status page. Supports multiple languages and Whatsapp, SMS, & Email Alerts

Fulfillment Status Pushback

Automatically update Fulfillment status back into Shopify, which can be used by apps like Loox, Judge.me, Klaviyo, etc to schedule reviews

Measure customer satisfaction

Measure customer satisfaction using the NPS score method & Collect reviews

Order Tracking & Reviews

Order Tracking & Reviews

Shipway Order Tracking , Notifications & Order Review services.

Allow tracking on your website by our order tracking widget. With same look and feel and in your preferred language!

Shipway Tracking Key Features:-

  • Real time tracking of 650+ carriers across the globe
  • Whitelabelled & Branded order tracking & order lookup URLs.
  • Delivery alerts via SMS, Email & Whatsapp
  • Customizable Sender Ids, Email, SMS & Whatsapp templates
  • Uses your site's header & footer
  • Customers can track the shipment status of their order on your website.
  • Auto-update Shopify fulfillment status
  • Dedicated tracking link for each shipment.
  • Automatic translation of shipment scans and shipment updates
  • Measure Customer Satisfaction using Net Promoter Score
  • Powerful carrier performance report with avg delivery time.
  • Estimated date of delivery reports
  • Proof of delivery reports
  • Allows to hide carrier name, location scans etc
  • Automatic shipment status pushback in Shopify
  • Supports partial shipments tracking
  • Delivery exceptions report
  • Show Estimated time of delivery

Key Benefits:

*Reduces Customer Queries by upto 70% * Boosts your NPS score and improve user experience * Enhance brand loyalty and encourage repeat purchase * Improves the post-buying experience for both customer and the merchant.

Net Promoter Score and NPS have registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Launch date

Integrates with

  • Loox
  • Judge.me
  • Order Tracking
  • Delivery Alerts
Order Tracking & Reviews

Order Tracking & Reviews

Shipway Order Tracking , Notifications & Order Review services.

Allow tracking on your website by our order tracking widget. With same look and feel and in your preferred language!

Shipway Tracking Key Features:-

  • Real time tracking of 650+ carriers across the globe
  • Whitelabelled & Branded order tracking & order lookup URLs.
  • Delivery alerts via SMS, Email & Whatsapp
  • Customizable Sender Ids, Email, SMS & Whatsapp templates
  • Uses your site's header & footer
  • Customers can track the shipment status of their order on your website.
  • Auto-update Shopify fulfillment status
  • Dedicated tracking link for each shipment.
  • Automatic translation of shipment scans and shipment updates
  • Measure Customer Satisfaction using Net Promoter Score
  • Powerful carrier performance report with avg delivery time.
  • Estimated date of delivery reports
  • Proof of delivery reports
  • Allows to hide carrier name, location scans etc
  • Automatic shipment status pushback in Shopify
  • Supports partial shipments tracking
  • Delivery exceptions report
  • Show Estimated time of delivery

Key Benefits:

*Reduces Customer Queries by upto 70% * Boosts your NPS score and improve user experience * Enhance brand loyalty and encourage repeat purchase * Improves the post-buying experience for both customer and the merchant.

Net Promoter Score and NPS have registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Launch date

Integrates with

  • Loox
  • Judge.me
  • Order Tracking
  • Delivery Alerts

Pricing 7-day free trial

Free

Free

  • 50 Shipments Per Month
  • Tracking Access to 650+ couriers
  • Email Notification
  • Order Syncing
  • Bulk Upload
  • Branded Tracking page / Tracking Widget

Starter

$9/month

or $8.08/month billed at $97 once per year

SMS & Whatsapp Notifications charges as per usage

  • 300 Shipments/Month
  • Tracking Access to 650+ couriers
  • Email Notifications
  • Order Syncing
  • Bulk Upload
  • Branded Tracking page / Tracking Widget

Growth

$49/month

or $44.08/month billed at $529 once per year

SMS & Whatsapp Notifications charges as per usage

  • All Starter+
  • 2000 Shipments per Month
  • Bulk Update
  • Performance reports
  • Multi-lingual Tracking Page
  • Custom Sender ID
  • SMS Notifications

Enterprise

$99/month

or $89.08/month billed at $1,069 once per year

SMS & Whatsapp Notifications charges as per usage

  • All Growth +
  • 5000 Shipments Per Month
  • Reviews
  • NPS
  • Webhook
  • Whatsapp Notifications
  • Shopify Pushback

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    90% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

Excelsior

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.

HoneyBud

Best tracking tool, more then 600 couriers are integrated and accurate tracking statuses. easy to use

Ropedt.com

Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.

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