Reviews (407)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited November 28, 2016

***UPDATE**
Turns out there was a glitch in my account and Reza has been extremely helpful in helping me get this resolved. Stellar customer service by this team. I am very excited to get up and running with them. Thank you Reza!
***UPDATE**

I've had this app for over a month and have had hundreds of visitors but it has only picked up on 20 and has yet to begin a campaign for my site. Fix this and I'll re-install and update my review.

Royal Mermaid
United States
About 1 month using the app
August 31, 2017

I love this app & the customer support! Super easy to set up! I'm not very techy, but even I could get started. This app works even when I'm not! I love that I always have ads running & sales have went up! Thanks Shoelace!

Ranchrebel
United States
About 1 month using the app
March 29, 2017

Impossible to have an answer from support. Yesterday someone contacts me to solve my issue after a few hours but mainly to asked me to remove the bad comment. He apologizes that are having to much traffic and are saturated and today again, no answer. I can't work like this. I'll remove this comment when my app is fully working and support keep answering on time.

Ania Voss
Spain
About 1 month using the app
July 14, 2017

Awesome app. Great results, easy to use and fantastic customer support!

Barcode Clothing
United States
29 days using the app
October 4, 2016

so far so good..update in a few months..

Thanks From,
www.uptownmale.com
Men's Modern Clothing Boutique

Uptownmale
United States
26 days using the app
July 10, 2017

Downloaded it 3 weeks ago. Can't get it to work.
Saying to enter my credit card details so I click the button and it directs me to a page where it says my credit card is valid and everything is set up.
Ive lost hundreds of dollars, maybe thousands. Wrote to support and still haven't heard anything back from them. Going to download retargetApp again as that was very easy to use and the support was always quick

Giftsgrabber
Australia
25 days using the app
Edited April 18, 2018

Sadly during using Shoelace my ad account was suspended via facebook. This was most likely an issue caused by our ad copy which we submitted and I do feel Shoelace should have picked this up, however, they have been incredibly helpful in trying to assist us getting the account unblocked. The customer service is brilliant.

Rct Labs
United Kingdom
25 days using the app
September 25, 2018

If you want retargeting for your store without having to dig deep into facebook and instagram adds, this app is a solid choice. Customer support is helpful and responsive making the whole experience much easier than expected.

Machine Head
United States
22 days using the app
May 24, 2017

Can't say for suer, but just started using it with Conversio. Will post an update later when I get some results. In the meantime, check out our website.

Cool Invent
United States
22 days using the app
October 2, 2017

I really like this approach to re-targeting, building customers journeys is a very customer centric approach and should lead to a far higher engagement rate than other apps. We have been using for a few weeks and ROI is positive, however, I think there us much more that this APP can do for us moving forward once we integrate some of the more advanced features like retargeting website visitors with product reviews.

Pooch Uk
United Kingdom
21 days using the app