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***UPDATE**
Turns out there was a glitch in my account and Reza has been extremely helpful in helping me get this resolved. Stellar customer service by this team. I am very excited to get up and running with them. Thank you Reza!
***UPDATE**
I've had this app for over a month and have had hundreds of visitors but it has only picked up on 20 and has yet to begin a campaign for my site. Fix this and I'll re-install and update my review.
I love this app & the customer support! Super easy to set up! I'm not very techy, but even I could get started. This app works even when I'm not! I love that I always have ads running & sales have went up! Thanks Shoelace!
Impossible to have an answer from support. Yesterday someone contacts me to solve my issue after a few hours but mainly to asked me to remove the bad comment. He apologizes that are having to much traffic and are saturated and today again, no answer. I can't work like this. I'll remove this comment when my app is fully working and support keep answering on time.
Awesome app. Great results, easy to use and fantastic customer support!
so far so good..update in a few months..
Thanks From,
www.uptownmale.com
Men's Modern Clothing Boutique
Downloaded it 3 weeks ago. Can't get it to work.
Saying to enter my credit card details so I click the button and it directs me to a page where it says my credit card is valid and everything is set up.
Ive lost hundreds of dollars, maybe thousands. Wrote to support and still haven't heard anything back from them. Going to download retargetApp again as that was very easy to use and the support was always quick
Sadly during using Shoelace my ad account was suspended via facebook. This was most likely an issue caused by our ad copy which we submitted and I do feel Shoelace should have picked this up, however, they have been incredibly helpful in trying to assist us getting the account unblocked. The customer service is brilliant.
If you want retargeting for your store without having to dig deep into facebook and instagram adds, this app is a solid choice. Customer support is helpful and responsive making the whole experience much easier than expected.
Can't say for suer, but just started using it with Conversio. Will post an update later when I get some results. In the meantime, check out our website.
I really like this approach to re-targeting, building customers journeys is a very customer centric approach and should lead to a far higher engagement rate than other apps. We have been using for a few weeks and ROI is positive, however, I think there us much more that this APP can do for us moving forward once we integrate some of the more advanced features like retargeting website visitors with product reviews.