Reviews (407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its effective autopilot capabilities that require minimal oversight while delivering strong retargeting results. They report a significant return on investment and increased sales, crediting the targeted ad campaigns. The customer support is highly praised for its responsiveness and helpfulness in resolving issues and optimizing campaigns. Merchants find the app easy to install and use, suitable for various business sizes, and value the innovative features like FOMO integration and Journeys. Regular updates and comprehensive account management, including detailed reports and strategic advice, are also noted as beneficial.
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Little bit disappointed. My own re-target ads got much better results.
waited 2 weeks to get audience went from 0 to 1000 to 200
all of a sudden back to 100 and they started to Bill and said we are waiting
Ignore the reviews that say this GUARANTEES you'll make money.
So far I've spent more than I've made...and I've made $0. Will continue for the rest of the free period to see if anything changes, but definitely not worth $49 a month yet, especially when Kit does it for free. Hopefully it will prove me wrong over the next week...
Okay. Cost me more than it made me in the free trial. Oh well :)
SCAM! Literally two seconds after my ads started running my ad account was DISABLED by facebook & I have to send info to facebook to get it verified! How ever Shoelace goes into your ad account & sets your ads up triggers something in the facebook system to shut your ad account down! Beware! I went from being 2 steps ahead to being 10 steps backwards!
Hi there,
We'd like to start off by apologizing for any inconvenience you've faced. We want to assure you that Shoelace has no connection to Facebook accounts getting banned as this is something FB does independently.
We have worked with our Facebook rep to have your account unbanned and have now refunded your subscription fee. I hope this has resolved these issues to your satisfaction and we would really appreciate it if you could update your review to reflect your experience with us.
If we can help with anything else, please reach out to us and have a wonderful day!
Regards,
Team Shoelace
Appears effective, I'll update review in a few weeks.
Support is TERRIBLE!!! They do not answer your questions or help but are very quick to debit $80 from your account. Save your money and try a better retargeting app like RECART.
Hi there,
Thank you for being a valued Shoelace customer. We're sorry for the poor experience you had with us while attempting to register your second store with us. To clarify, your new account was not charged and has not been charged. We’re committed to working with you to resolve the billing misunderstanding and have reached out to you.
We pride ourselves on a response time of one business day and our customers' happiness is our #1 priority. Please reach out to support@shoelace.com if you have any other questions or concerns.
Team Shoelace
We feel like we got insulted from the customer service. Even though this app was explained in this advertisement that "if your store is still just getting started, we know what it takes to help get you there!", Luke answered my email saying that "Shoelace works best for customers with over $3,000 in monthly sales and over 1,000 tracked visitors every week..... Is your store currently at this size?" So if you just started and willing to pay for all the marketing tools, this app is definitely NOT the one for you.
Really Bad Experience! Did not like at all! I installed the App one week ago and the application never worked. You can't even control your ads. I don't recommend!
Can't install, I'd love to give it try. Hope they address some of the issues they are having. Seems like a great concept.
Hi there,
We'd love to get you started with Shoelace! We tried to connect with you directly but can’t find you in our system. Please reach out to us anytime at support@shoelace.com. We'd be happy to do a screenshare to help you get fully onboarded. We look forward to working with you :)
Team Shoelace