Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

September 11, 2023

I've been using the Shogun app for a while now, and I couldn't be more impressed with their customer support and response time. It's not every day that you come across an app that excels in both functionality and customer service.

Whenever I've encountered any issues or had questions about the app's features, their support team has been nothing short of amazing. They are not only incredibly knowledgeable but also incredibly responsive. I've never had to wait for more than a few hours to receive a helpful and thorough response.

Nimbus® | Official B2B Brand Page | SE
Denmark
4 days using the app
Shogun Labs, Inc. replied September 13, 2023

Hi there, Frederik! Thank you so much for leaving us such a wonderful review and sharing your experience with Shogun and the support team. We greatly appreciate the kind words. 😊

We are super glad to hear that you are having an amazing time working with Shogun. Our support team is available 24/7 and we will continue to serve you in the future as well. Please don't hesitate to write back to us if you have any further questions.

Thank you so much for your love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

May 8, 2023

The app is an easy to use drag and drop editor - I used it specifically for building product and landing pages. Their fast customer service is extremely helpful. Highly recommend Shogun!

Hope Books
Australia
9 months using the app
Shogun Labs, Inc. replied May 9, 2023

Hi there, Nic! We appreciate your taking the time and leaving us a review. 🤩

It was really great to communicate with you. We are happy to hear that you have been finding Shogun easy to use and the drag-and-drop editor is super valuable. Our support team is always here to assist and answer your questions.

We'll look forward to assisting you again. 🫡

Sweetan | Client Services
Shogun Page Builder

July 27, 2023

Great! Very helpful, So easy to use and there are always someone to help when you need it. Highly Recommend

Lanore
United States
About 2 months using the app
Shogun Labs, Inc. replied July 31, 2023

Hey there, Bria! We wanted to thank you for taking the time and leaving us a review.

We are super glad to hear about your experience with Shogun and that you are finding our app to be easy to use. Our support team is always here to assist and answer any questions you may have. 🫡

Thank you for the honest recommendation. We appreciate the love and support. 💜

Sweetan | Client Services
Shogun Page Builder

June 5, 2023

Rhys helped me a lot! Great service. It makes the difference and definitely made me not deleting the app! Means, the app + supporting channel worth it!

I've been trying a lot of other options to do the same thing but this was the best

Singa
Brazil
28 days using the app
Shogun Labs, Inc. replied June 8, 2023

Thanks for leaving us a review, Lucas!

I am happy to hear that Rhys was able to help and offered a great support experience.

We also appreciate the honest feedback on how Shogun and the support team have made a huge difference and that you are finding the app worth your requirements.

Please let us know if there is anything else we can help you with. 😊

Sweetan | Client Services
Shogun Page Builder

Edited September 21, 2023

We had an issue on our product pages and sweetan was amazing at helping sort the problem. They were a quick and reliable team :)

YES
United Kingdom
3 months using the app
Shogun Labs, Inc. replied July 23, 2023

Hi there, Jessica! Thanks for leaving us a review.

I am happy to hear that our team was able to resolve the issue for you in a timely manner. Thanks for sharing the feedback. 🫶

We'll be here to assist you again should you bump into any issues in the future.

Sweetan | Client Services
Shogun Page Builder

June 2, 2023

First, just so you know, your app is amazing on Shopify, we can have the freedom of design which helps a lot when we are building landing pages. Secondly, it gives us a lot more leverage with our clients with regards to some limitations on the regular theme of shopify, so in both cases, we, as a design firm, look like gold to our client. So thank you for that.

Imeris
Canada
15 days using the app
Shogun Labs, Inc. replied June 2, 2023

Hi there, Itsik! Thanks for taking the time and writing this amazing review on your experience with Shogun and our support team. 🤩

We are very happy to hear that Shogun has been able to offer design freedom when it comes to creating great landing pages and that our app has been helpful to iron out other limitations with the theme as well.

Please let us know if there's anything else we can assist you with in the future. Thank you so much for all the love and support. 🥰

Sweetan | Client Services
Shogun Page Builder

Edited August 14, 2023

They were quickly able to fix my concern. Thank you Shogun team! I really appreciate the timely reply that fixed my problem

mod-factory
Philippines
About 2 months using the app
Shogun Labs, Inc. replied August 14, 2023

Hi, MOD Factory team!

Thanks for taking the time to share your feedback. The loading screen that you encountered in the editor is a visual effect from your Shopify theme. The theme's loading animation was covering up the editable regions in the editor view. Our support team made a quick adjustment on our end to prevent the theme's loading animation from displaying in the editor. In case you missed it, an update of this adjustment was sent to you on the 12th.

We're happy to see that you've since been able to create and publish your store's sign-up page using the Shogun Page Builder editor.

Please do contact us at support@getshogun.com with any additional questions or feedback.

Thank you,
Jill | Client Services
Shogun Page Builder

July 25, 2023

The support from Sweetan and the Shogun support team has been great, highly recommend!

Ksubi US
Australia
Over 2 years using the app
Shogun Labs, Inc. replied July 27, 2023

Thank you so much for leaving us a review of your experience with Shogun as an app and the support team, Tiziana.

It was really great to communicate with you earlier and I am happy that I was able to help you and the Ksubi team. I will be sure to share the kind words with my entire team. 🫡

Thanks for the recommendation and please let us know if there is anything else we can assist you with in the future.

We appreciate your support. 😊

Sweetan | Client Services
Shogun Page Builder

July 18, 2023

It's much better than the other page layout apps I've used for Shopify although it would be nice if you could design headers and footers with it and apply different ones to different pages. I had a major issue and customer support resolved it. I will be recommending this to some of my other clients as well.

PEHT
United States
11 days using the app
Shogun Labs, Inc. replied July 21, 2023

Thanks for taking the time and writing us this wonderful review, Robbie.

We appreciate the honest feedback and are so glad to hear that you are finding Shogun better for your page-building requirements. Thanks.

We also appreciate the recommendation. 🤩

I have also shared your feedback/suggestion about the ability to design headers and footers that can be applied to different pages separately. Our team has been working on a lot of new features and making improvements to existing ones. We'll be happy to share an update as these get implemented and released.

Let us know if there's anything else can assist you with. We are always here to help you. 😊

Sweetan | Client Services
Shogun Page Builder

August 1, 2023

Leah's help today was truly awesome, she went above and beyond and truly understood the vibe I was trying to create for the editorial page.
Biggest thank you, Leah

Jill Turnbull Beauty
United States
Over 1 year using the app
Shogun Labs, Inc. replied August 7, 2023

Hi there, Jill. Thanks for leaving us a review.

I am glad to hear that Leah was not only able to help, but was able to go above and beyond. She is indeed awesome and I am happy to share your kind words with her and our support team.

Please let us know if there is something else we can assist you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder