Reviews (1,992)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and effective page-building features, allowing easy creation of custom landing pages without extensive coding knowledge. They appreciate the quick, helpful customer support and seamless Shopify integration. The app is noted for its reliability and continuous improvements, with educational resources like how-to videos aiding in feature implementation.
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Ça pourrait être top si ça ne bug pas 9/10 ... C'est vraiment problématique et ça en devient inutilisable.
Hi there, Mathieu. Thanks for sharing the feedback.
We are sorry to hear about the trouble.
Looking at your email addressed to our support team, it seems like an issue/conflict with the theme you are using and the way the template is being scraped in the editor.
I can see my colleague responded, and I followed up on the same email thread so that we can understand this and assist you further, or guide you in the right direction.
We'll look forward to hearing back from you.
Sweetan | Client Services
Shogun
I want to be fair. We have used Shogun for years to build our pages, and for the most part, its core functionality as a page builder has been great.
However, we recently discovered a critical technical issue that is being caused directly by the Shogun app. It is injecting conflicting code onto our product pages that completely breaks our Google Rich Snippets for product reviews. This means our star ratings are not showing up in Google search results, which is a significant blow to our organic traffic and sales.
The most frustrating part is the complete lack of support. We have now reached out three times over the past [mention time frame, e.g., two weeks] with detailed, evidence-based reports of the issue, and we have received zero response.
An app is only as good as the support behind it. As a long-time, loyal customer, it's incredibly disappointing to be ignored when facing a problem that is actively harming our business. Until this is resolved, Shogun is causing more damage than it's worth. I am willing to update this review if and when their support team finally responds and helps us fix this critical bug.
Hey Nick, thank you so much for leaving us a review. Your feedback means so much to us! We're glad that our templates and custom options have helped you build great pages. Our customer support team is always there to assist if you should need it in the future.
Allison | Team Lead | Support
Shogun Page Builder
I only installed this app hoping to find a way how I can use this app for our website but there is no trial to find out and you have to pay right away to use the app. However, on the back end the app installed various code to my theme without me using the app. As a result and because of their permissions to be able to change pages, some of my pages have been completely removed of text.
Uninstalling the app and will never use it again. Suggest PageFly app instead.
Hey there, Bart.
I am sorry to hear about the issues that have led to this 1 star review for our app.
I was looking at your account, and I have a few things that I would like to clarify.
1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel.
2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app.
I see you imported 2 pages to us, and you will see the Shogun code in the theme.
3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example.
My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days.
We request you to please reply to that thread so that we can help you better.
Sweetan | Client Services
Shogun
Near impossible to remove their code from your site if you don't want to use it. interface is much more clunky than they'd have you believe. Don't recommend.
Update - 11th June, 2025
Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue.
We appreciate the update and apologize for any trouble or inconvenience this situation has caused.
Please let us know if there is anything else we can help you with.
Sweetan
Client Services
Shogun
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Hey there, Taylor. Thanks for sharing your feedback in the form of this review.
It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code.
I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work.
I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you.
We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you.
I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month.
We will look forward to hearing back from you on the same email thread so we can help you further.
Sweetan | Client Services
Shogun
After changing the price plan I can`t update my already published pages anymore. Sorry, but this is behaviour is truly unacceptable...
UPDATE 2024 - although the product is good. The price has unfortunately increased 300-500% ($69 pm to $250-500) to which is beyond excessive. Locked in as have pages built here. Expensive lesson to learn, would avoid.
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Shogun is easy to use and we created most pages with it. The service is very good. When we have any questions we always receive support and an friendly answer even on the same day. In many cases, an employee from shogun fixed the problem for us and explained how we could deal with it the next time.
Sometimes, the layout of the preview at shogun looks different then the published page (desktop and mobile). In addition to that, it is not that easy to create a page that looks good on every smartphone.
All in all, Shogun is a very good program for people who would like to create pages very easily. I really recommend it!
Hi there, Josh. Thanks for sharing your feedback in the form of this review.
I am sorry to hear that you are facing issues with the pricing changes we have had. However, this price changes have been in effect for a while now.
I see your account was installed on our legacy plan that would have stayed if the app was installed. Having said that, when I look at your account I see that Shogun was uninstalled on December 15, 2023 and that removed the legacy plan. Our old plans were deprecated a long time ago and we don't have a way to move you back to them again.
With respect to the price increase, a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
We have removed page limits for any plan higher than the new Build plan and we have removed the user seat limits which means there are unlimited seats and there are unlimited sections as well.
However, we appreciate your feedback and I am happy to share the same with the team. I see you are in conversation with my colleague and if you have any further questions please do let us know. We'll be happy to answer them for you.
Thanks for your support.
Sweetan | Client Services
Shogun
I've used this app for about 5 years, and I've gone from my original 5-star review, to a 3-star review, to a 1-star review. The quality has deteriorated for this app as they've added features, creating new glitches, without improving the fundamental core features that you actually need in an app like this. The support is fast and friendly, but this company needs to just focus on the fundamentals and make a better user experience while actually using the page builder.
Hey Sean,
Thanks so much for your feedback regarding the drag and drop functionality of Shogun Page Builder. You have fair criticisms and I'm glad we have the opportunity to address those head on.
I'm passing along your comments regarding the quality of fundamental core features to the product team for consideration. We certainly want to strike a healthy balance between releasing new features and maintaining functionality.
That's very kind of you to acknowledge the positive experience you've had with our support team. I hope that we can help to turn around your experience moving forwards :-)
I've sent you an email and attempted to reach out to you on the phone as well. Please let us know if you have a preferred contact channel and we can be sure to followup with you there.
Kalen | Team Lead, Support
Shogun Page Builder
Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.
Hey Saurabh,
I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.
The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.
Thank you so much for your continued patience and we will be in touch the moment we have an update.
Please let us know if there is anything else that we can do in the mean time.
We'll be in touch soon.
Kalen | Team Lead, Support
Shogun Page Builder
Steer clear!
Take a close look at the TOS before you install this and be sure you have a lawyer explain the terms to you. Understand that even though you buy this app to build your web pages, you will continue to pay a monthly fee for as long as you use those pages you built. Don't think you are going to build the pages and then delete the app, doesn't work that way. If you build one page and use it for 4 years, it will cost you 4 years worth of the subscription!
And if you decide to delete the app, your work will be trashed! Since you are no longer paying for the app, you can no longer use the pages you built!
Isn't this a great app!
-UPDATE-
Hi, again Eddie and the "The Crothers Way" team!
I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email.
Thanks for your support.
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Hi there, Eddie!
We appreciate the feedback here and I apologize for the inconvenience caused.
It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription.
When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues.
I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages.
My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you.
I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun