Reviews (3,228)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop interface that simplifies creating blogs and landing pages without coding skills. They praise the exceptional customer support, noting quick, helpful responses and real-time chat. The app offers extensive customization options, integrates well with Shopify, supports responsive design, and provides educational resources. Continuous updates enhance site aesthetics and functionality, boosting customer engagement and satisfaction.

Edited December 15, 2019

You can achieve the look you want if you have alot of time to kill. There is alot tweaking to do to get something look right. Honestly most the time it drives me nuts how much I have to mess around with something so it looks the exact same on both desktop and mobile. The mobile preview is not accurate and I need to expand to full screen to make sure desktop view isnt cutting anything out of view. ...

WENTZEL STORE
United States
11 months using the app
January 29, 2019

The app is relatively easy to use. The support is quick which is good, but it does appear to be robotic replies leading you to other video tutorials rather than looking at the actual problem and solution. There's still room for improvements. For one, headers and footers cannot be changed on shogun. If you build with one theme install, you will lose all shogun "pages" if you go with a different ...

Herbal Theory RX
Canada
10 months using the app
Shogun Labs, Inc. replied March 18, 2019

Hi Syl! Appreciate the thorough feedback here. (1) Noted about support, and I will talk with the team about how we use articles in support response. We do our best, and I ...

April 12, 2020

Can confirm this review: It's a pretty solid page builder. Lacking some functionality, especially around your ability to position elements, but nothing that can't be fixed in later updates. I wish that I could edit the category pages with greater precision.

My biggest problem is with the price. They keep raising it. $39 a month for a basic page builder is just greedy. If it were around $15 a ...

MĀLAMA
Germany
10 months using the app
December 12, 2023

l'application elle bugue tout le temps 'j'arrive pas a importer les photos tranquilement

imowiz
Canada
7 months using the app
Shogun Labs, Inc. replied December 14, 2023

Hi Abdenour,

Thanks for leaving your rating! We might have been chatting yesterday, and we isolated the issue with uploading images to the browser settings you were using and ...

Edited July 28, 2021

Updated review:
I'm going back up to 3 stars and I'll leave it at that because despite the fact that there is nothing to complain about in terms of quality of service and after-sales service, marking it free when it is only free under certain conditions, that you don't tell the customer (ON SHOPIFY), is deception.

Blue Memory
France
7 months using the app
Shogun Labs, Inc. replied July 24, 2021

Hi Seuldon,

Thank you for your honest feedback, and our sincere apologies for the confusion and frustration. The free plan is currently available to new users. This is noted ...

July 9, 2021

Function template: Great
Reaction speed: As slow as a snail
If you are lucky enough, the shogun reaction speed is still very fast

VOFFOV - Better Furniture Better Office
China
7 months using the app
Shogun Labs, Inc. replied July 9, 2021

Hi, there! Thanks for your review. We appreciate the honest feedback.

I understand you are facing some issues with the page speed and I would like to learn more about the ...

September 21, 2022

Was evaluating if we can go for their headless solution but we think not really after trying with their page builder. Blocks sometimes disappear after being configured in page builder so you'd need to build again. Cannot preview page properly (still fixing). Cannot export page content and import into another identical site (need to pay them hundreds if you need this feature) meanwhile other page ...

VY Beauty Store
Hong Kong SAR
5 months using the app
Shogun Labs, Inc. replied September 22, 2022

Hey there! Thank you so much for leaving us a review and sharing your honest feedback with us. Your feedback really means a lot to us as it helps to improve your experience ...

Edited February 12, 2021

pretty difficult to use, if you are expecting user friendly experience like Shopify theme editor , you will be disappointed. User experience is difficult. simplify it Shogun. Even simple email marketing platforms have better drag and drop function.

Woodstone
United States
5 months using the app
Shogun Labs, Inc. replied February 1, 2021

Hi Enes,

Thank you for your review. I'm really sorry to hear that you had a negative experience with Shogun. We strive to ensure that the app is easy to use, and helps ...

Edited February 25, 2020

I reinstall the app to work again with, it starts to erase my product description with some code inside. I send a email to the support and Kalen and Adam were very reactive, they did all the maximum to solve my problem. Even if, I had to call my dev to setup again my product description, this customer support is great.

Ypson's
France
2 months using the app
Edited October 12, 2021

The app has some great features packed in. My issue with the app is that it is NOT plug and play with our Shopify theme (which is a default Brooklyn theme from the Shopify app store). Shogun support generally always blames the issues on the theme and tells us to talk to our developer, which is problematic because we don't have a developer on-staff. If I push hard enough they will get their ...

Boost Auto Parts
United States
About 2 months using the app
Shogun Labs, Inc. replied October 1, 2021

Hey there, Adam!

Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.

I apologize if you felt that we are placing the blame ...