Reviews (1,997)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy-to-use, drag-and-drop interface that allows the creation of customized, conversion-focused landing pages without needing extensive coding skills. It integrates well with Shopify, supports responsive design, and offers exceptional 24/7 customer support, including personalized assistance like step-by-step videos. This has led to high satisfaction among users for both the app's functionality and customer service.
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Hi there, Manon. Thank you so much for leaving us a review.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun
Thank you so much for your review! Glad that Sweetan could help you out. :)
Karl | Team Lead, Technical Support
Thanks for leaving us a review, Liz.
We appreciate the love and support. :)
Sweetan | Client Services
Shogun
Hi there, Fatemah. Thank you so much for taking the time and leaving us a review.
Please do let us know if there is anything else we can assist you with. We appreciate your continued support.
Sweetan | Client Services
Shogun
Thank you so much for leaving us a review, Jake.
Please let us know if there is anything we can assist you with again.😊
Sweetan | Client Services
Shogun Page Builder
Hi there, Mackenzie. Thank you so much for leaving us a review.
We greatly appreciate your love and support. Let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun Page Builder
Hi there, Bernardo! Thank you so much for leaving us a review.
We greatly appreciate your support and will look forward to assisting you again in the future.
Thanks! 😊
Sweetan | Client Services
Shogun Page Builder
very bad design ,always loading and difficult to use.wasting my time,not recommend.
Не виставляють рахунок після того як я видалив додаток
As a designer, I find this tool incredibly convenient for customizing landing pages without any coding required. While there are occasional hiccups in functionality, the exceptional customer service more than compensates for these instances.
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that you're finding the tool helpful for customizing landing pages without needing to code — that’s exactly what we aim for.
We appreciate your patience with any occasional hiccups and are glad our support team could provide a great experience. If you ever run into any issues or have suggestions, we're always here to help! 💪
Sweetan | Client Services
Shogun
I totally loved this app, and I tell you why. For one, you get to build the page the way you want. You have control at the helm. You want a video player at the top, you can do it. Also, to optimize right there and then was great, and much more. Heavily recommend it
Thank you so much for leaving us a review, Frankie.
We are super glad to hear that your experience with Shogun has been amazing. Thanks for all the love and support. ❤️
Sweetan | Client Services
Shogun
Very good customer support. Overall good app.
Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one.
Please do let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us.
Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.
I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?
Thanks.
Sweetan | Client Services
Shogun
Unexpected HUGE charge
Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.
---Update - April 5, 2024---
Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?
Thanks.
---------------------------------------
Hi there, Thanks for sharing your feedback here.
I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.
However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.
I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.
If you reached out to our support team about this previously, could you reply back to us on that thread?
Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?
Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.
We'll look forward to hearing back from you soon.
Thanks for your understanding.
Sweetan | Client Services
Shogun
So throughout time Shopify has improved their landing page/theme configurator quite a bit to where add ons like this aren't necessarily needed anymore to build a terrific-looking ecommerce site. That said, Shogun is still, by far, the quickest and easiest way to drag-and-drop your way to a beautiful website. It appears that, with Shopify having a better theme editor, they are focusing more on allowing multivariate (A/B) testing for conversion rate optimization, SEO, etc.
If they had a 'lite' version that was $20 a month for those of us who like to do a quick-and-dirty change, that'd be well worth it. But the reason for the 3-stars is simply one problem: value. For small businesses who need to tightly control their costs there has to be a lot of value for almost $70/month. By the time one were to spend $2k/month for Shopify Plus, there are a better range of alternatives (like optimizely) for landing page optimization, so I'm not sure that the product fits on the upper end of the price scale.
I'm uninstalling it for now and will keep an eye out for the Dev to have the stripped down page building function as a standalone and I'd be re-subscribing if it's affordable. But as-is, it's not.
Hi there, Jason. Thanks for taking the time to test Shogun and also leaving this feedback. We greatly appreciate this as we value your feedback.
We are glad to hear that you recognize Shogun to be the quickest and easiest way to drag and drop your way to create beautiful designs. Thanks.
We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
While the entry plan pricing has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. The page limit has also been increased on our entry plan to 35 pages and we have removed page limits for any plan higher than the new Build plan.
We have removed the user seat limits which means there are unlimited seats and there are unlimited theme sections as well on all the plans to offer more value.
As I suggested, we sincerely appreciate your feedback and understand your perspective. I am also happy to share the same with the team.
Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution as we've expanded our focus beyond that to provide a suite of tools. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.
We'll be happy to work on your feedback and we'll look forward to serving you again in the future. Thanks for trying Shogun.
Sweetan | Client Services
Shogun
Best
Hi there, Thank you so much for sharing the feedback in the form of this review.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun
Great customer support!
Hey Katya. Thank you so much for taking the time and sharing your feedback in the form of this review.
Our support team is proud to serve you and we'll be here to assist you again should you bump into any issues or have any questions.
We appreciate your continued support. 😊
Sweetan | Client Services
Shogun
We have had an excellent experience using Shogun. The landing page builder is easy to use and allows for way more customizations. But, the best part of Shogun is the support. They are always super helpful and go out of their way to give resources and support. We have worked with Sweetan on their team and he has been amazing to work with. He clearly knows the product well and has offered us a variety of helpful solutions.
Hey there, Liv. We are excited to read your feedback. Thanks for taking the time and write this review.
It has always been great to communicate with you and I feel glad to be able to help. We strive to ensure you have nothing but exceptional experience with Shogun and our support. Thank you so much for sharing this honest feedback.
We appreciate your love and support. 😊
Sweetan | Client Services
Shogun
I highly recommend Shogun. Their app is extremely potent and easy to use, being able to create stunning pages! Their support is furthermore extremely polite and very quick in resolving matters. I can't praise this team and product enough. :)
Thanks for leaving us a review, Samer. We greatly appreciate your feedback and are glad to hear that you find Shogun to be potent and easy to use.
Our support team is always here to assist you and we will look forward to serving you again.
Thanks for your honest recommendation. 😊
Sweetan | Client Services
Shogun
Thanks for leaving us a review, Francesco.
We appreciate the continued support.
Sweetan | Client Services
Shogun
Price increase from 39 to 99 USD? This is ridiculous. We just use it or rather used it for a couple of pages. We will now switch to an alternative.
Hi there, Benjamin. Thanks for leaving us a review and sharing your feedback.
We have indeed changed our plans and pricing a bit. However, I feel there is some misunderstanding here.
Your account is still subscribed to our old/legacy plan and we are not forcing you to upgrade your plan. You can continue to be on the same old plan until you have the app installed. If you uninstall the app or upgrade, you will lose the legacy plan you have when it won't be possible to downgrade back to the old plan.
However, as I suggested, we are not forcing you to change the plan. You can continue to use it while the app is installed.
I tried to connect via phone but that went to voice mail. I have reached out via email and I would appreciate it if you could reply to me should you have any questions or doubts.
Sweetan | Client Services
Shogun
charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please
Hi there!
Thanks for reaching out with your feedback.
We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.
It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.
Looking forward to hearing back from you.
James | Client Services
Shogun
Very helpful customer service (Sweetan was especially helpful), the app is easy to use and helps you make very nice looking websites. I highly recommend!
Hey there, Izayah. Thank you so much for leaving us a review and sharing your feedback.
It was great to communicate with you and I am glad I could help. We'll be here to assist you again should you have any further questions or bump into any issues.
Thanks for your love and support.
Sweetan | Client Services
Shogun
l'application elle bugue tout le temps 'j'arrive pas a importer les photos tranquilement
Hi Abdenour,
Thanks for leaving your rating! We might have been chatting yesterday, and we isolated the issue with uploading images to the browser settings you were using and successfully uploaded images when using another browser.
If there is anything more we can help with concerning this issue; please do not hesitate to reply to my last email!
James | Client Services
Shogun A/B Testing & CRO
Necesito asistencia con Shogun Landing Page Builder y no hay forma de encontrarla.
Hi there! Thank you for reaching out with your feedback!
We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!
We reached out to you yesterday but haven't heard anything back!
James | Client Services
Shogun A/B Testing & CRO
Buggy app and doesn't function well with most themes and there's no chat support.
Hey there, Paras. Thanks for taking the time and sharing your feedback with us.
I am sorry to hear that you faced issues while using Shogun.
I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.
That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.
As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.
Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.
Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.
If you could reply back to me I will be happy to assist you further.
Thanks for your support and understanding.
Sweetan | Client Services
Shogun Page Builder
No puedo usar la version gratuita.
Hey there, Saúl!
I used Google translate to translate your feedback - I can't use the free version.
I wanted to check if you can elaborate a bit more on the issue you are facing while using Shogun. I see no support conversation, but I see you have uninstalled our app.
Was there a specific issue you faced while using the app or the Free plan?
I have reached out to you via email to learn and discuss more about the issue so that we can assist you or understand this better.
I'll really appreciate it if you could reply to the email.
Thanks for your understanding.
Sweetan | Client Services
Shogun Page Builder
Super pour créer de belle fiche produit. En plus du faites que vous avez beaucoup de possibilités, derrière il y a une vrai équipe compétente et réactive, vous posez une questions ils sont là pour vous répondre et vous aider.
Merci à Sweetan Mankotia et toute l'équipe.
Salut, William ! Merci beaucoup d'avoir pris le temps et de nous laisser un avis.
Nous apprécions grandement vos commentaires honnêtes et sommes heureux d'apprendre que vous vivez une si belle expérience avec Shogun.🫶
C'était formidable de communiquer avec vous et je suis heureux d'avoir pu vous aider. Notre équipe d'assistance est toujours là pour vous aider et nous serons impatients de recevoir votre réponse.
Merci pour votre aide.😊
Sweetan | Client Services
Shogun Page Builder
I love the flexibility that shogun offers when designing a site. It's just a deeper level of customization and expression than regular shopify themes. (To my knowledge)
Easy to use. Well built for developing between mobile, tablet, laptop, desktop. Takes a little bit to learn how to do exactly what you want to do. I'm somewhat computer smart, and found this app intuitive and effective. Give it a try for sure.
Hey there, Ethan! Thank you so much for taking the time and leaving us a review.
We are super excited to hear that Shogun has been flexible when it comes to designing the site and offers a level of customization that is not offered on the regular themes. We designed the app to ensure you have all the means within the app to bring the best designs and outcomes. 🎉
Thanks for sharing your honest feedback and let us know if there is anything else we can assist you with. We are here to assist.
Thanks for the recommendation. We appreciate that. 😊
Sweetan | Client Services
Shogun Page Builder
Shogun has totally lifted my website (I was previously using a free Shopify template)! I'm not an IT guru, but find the page creator easy to navigate using the Shogun guides. The customer service has been outstanding! Easy to book using Calendly, and Sweetan on the Support team is so very helpful. He has been very patient and taught me how to use and get the most of Shogun, including how to use and get the benefits from Sections.
I would highly recommend.
Thank you so much for taking the time and sharing your experience, Charlene.
We are super glad to hear that Shogun has lifted your website and that our app has been easy to navigate with the guides and the help center documents.
I am very happy to hear that I could help. It has always been a pleasure to communicate with you and we'll look forward to assisting you again in the future. 😊
Sections are indeed very powerful and I am glad you are utilizing the feature. Thanks for the honest recommendation. 🫶
Sweetan | Client Services
Shogun Page Builder
My guy Andre is a rockstar. He helped me every step of the way. I was an issue with my pages displaying differently and I was making it more complicated than what it was. Andre had the answers and the plan. Much appreciated!!!!
Hey there, Brittany! Thank you so much for taking the time and share your experience with Shogun and the support team in the form of this wonderful review.
Andre is indeed a rockstar and I am super glad to hear that he was able to help resolve the issue with the pages. I am going to share your kind words with him and our entire support team. 🫡
Please let us know if there is anything else we can assist you with in the future.
We greatly appreciate the love and support. 😊
Sweetan | Client Services
Shogun Page Builder
I'm only subscribed to the base plan and when I encountered an obscure error, the Shogun support team was exceptionally responsive, helpful and attentive (especially Sweetan). I highly recommend this service for building your business - the customer service is unparalleled and the software is intuitive. 10/10 would recommend :)
Thank you so much for taking the time and sharing your experience in the form of this review, Harvey.
It was great to communicate with you and I am happy to hear that I was able to assist you. Thanks for the kind words and the encouragement. 🫡
Our support team is always here to assist you and we'll look forward to serving you again.
We appreciate the honest recommendation. 😊
Sweetan | Client Services
Shogun Page Builder
I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.
A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.
STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.
AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.
Holy cow! I cannot get over the customer service! Seriously legendary.
Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊
Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶
We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.
Thank you so much for your love and support. 🫡
Sweetan | Client Services
Shogun Page Builder
Support team is absolutely wonderful. They were quick to reply and offer solutions. If they couldn't figure something out they would reach back to see if I got the issue resolved. Love this team
Thank you so much for leaving us a review, Revenant!
We sincerely appreciate the kind words. We are very excited to hear that you are having such a wonderful experience with the app and our support team. We always ensure we fix the issues for you or guide you in the right direction. And, we'll continue to serve you in the future as well. 😊
Thanks for all the love and support. 💜
Sweetan | Client Services
Shogun Page Builder
This app is absolute trash and they have no customer support.
---UPDATE---
Hi again, Archer! I hope you are doing well.
I wanted to check if you received my last message via email.
I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.
I'll be glad to assist you further with the questions and the issues if you could reply back to me.
--------------------------------------------------
Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.
I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.
It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.
I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.
Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
I really like this app.
Hi there, Sam. Thanks for sharing the feedback in the form of this review.
It was great to communicate with you over a phone call and I am glad we could help.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun Page Builder
This app has alot to offer. Unfortunately it was'nt for me, as i was looking for a free plan. I contacted their service team who answered all my answers. Sweetan Mankotia answered my queries and helped me make an informed decision.
Thank you so much for leaving us this review, Ramsha. We greatly appreciate the kind words. 🙏
It was great to communicate with you and I am happy to hear that I was able to help and answer the questions for you. We always try our best to help guide you in the right direction while making an informed decision and I am glad I was able to do that.
We'll be here if you bump into any issues or have any further questions.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
Great experience! Easy to use and the chat is super useful. I had a few questions and they answered super quickly and efficiently
Hey there, Clara. Thank you so much for taking the time and leaving us a review.
We are super glad to hear about your amazing experience with Shogun. I am also happy to hear that our support team was able to answer the questions in a timely manner for you.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun Page Builder
Beginner friendly page builder. had some minor issues first starting out. Later they made the interface way better and more clear. Couldn't wish for a better customer service, respond immediately and solved every problem I had!
Hey there, Jesse! Thank you so much for taking the time and sharing your experience in the form of this review. 😊
I am happy to hear that you are finding the updates to our interface helpful and clear. Our support team is always happy to assist and answer questions for you. Please don't hesitate to write back to us if you bump into any issues. We'll be here to assist you. 🫡
Sweetan | Client Services
Shogun Page Builder
Very friendly service, super helpful with video tutorials and quick support. I really enjoy editing with SHOGUN
Thanks for taking the time and leaving us a review, Tara. 🫡
We greatly appreciate the honest feedback and are happy to hear that your experience with Shogun and the support team has been positive. We try our best to record and share video tutorials and are super glad that they were helpful.
Thank you so much for your love and support. Please do let us know if there is anything else we can help you with. 😊
Sweetan | Client Services
Shogun Page Builder
Compared to other page builders that I have tried this one is complete trash! You can't even use all the features unless you pay for it. Not even if you want to create only one page. Seems like a complete money grab.
Update: Because of the limited features in the free plan you are not able to fully test the app. The app did not have the features that i needed.
-----UPDATE-----
Aug 17, 2023.
Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent.
The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to.
We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes.
We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use
Thanks!
-----------------------------------------
-----------------------------------------
Hey there, Kyree! Thanks for taking the time and sharing your feedback here.
I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to.
Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started.
I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better.
I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us.
Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
We've been using Shogun for 3 years and we have always found it easy to use and the support is really quick and helpful!
Thank you for your review! Glad to hear that the team could help you out!
Karl | Team Lead, Technical Support
Very good customer support! Personalised help from a real human, just switched from replo for a 1/4 of the price too.
Hi Kade! Thank you so much for taking the time and leaving us a review.
Happy to hear that our support team was able to help and that the plan works for your requirements. We appreciate the feedback.
We'll be happy to assist you again should you bump into any issues. 😊
Sweetan | Client Services
Shogun Page Builder
This helped me create a killer landing page! It is pretty easy to use with the drag and drop feature. Saved me a ton of time! It's worth the paid plan
Hey there, Jacqueline! Thank you so much for writing this wonderful review for us. 🫶
I am glad to hear that Shogun helped to create a killer landing page and that the app has been easy to use with the drag-and-drop elements.
The landing page indeed looks, killer. 🤩
Please let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun Page Builder
Easy to use, simple design. Support is outstanding and will help in any way they can- will use again
Thank you so much for leaving us a review, Siobain.
We are very happy to hear that you liked Shogun and had such a wonderful experience with our support team. Thanks for sharing your honest feedback.
We'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun Page Builder
They double charged me, last November I uninstalled and they still charged me. My store was deactivated because of multiple reasons. I just paid my bill to reactivate and of course they charged me again without even being installed. BEWARE!!!!
Hi there! Thanks for taking the time and leaving us this review and sharing your feedback.
It looks like there seems to be some misunderstanding here about how the app charges work.
I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well.
The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further.
This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened.
However, I reached out via email to discuss and learn more about the charges in question so we could help you with them.
I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here.
My sincere apologies for the inconvenience. I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder
Great! Very helpful, So easy to use and there are always someone to help when you need it. Highly Recommend
Hey there, Bria! We wanted to thank you for taking the time and leaving us a review.
We are super glad to hear about your experience with Shogun and that you are finding our app to be easy to use. Our support team is always here to assist and answer any questions you may have. 🫡
Thank you for the honest recommendation. We appreciate the love and support. 💜
Sweetan | Client Services
Shogun Page Builder
Needed help with a form issue and Rhys was very responsive and helpful sorting the issue out. Thanks Rhys
Hi there, Joe! 👋 Thanks for taking the time and leaving us a review.
It is great to hear that Rhys was able to help resolve an issue with the form in a very responsive and timely manner. I'll share the kind words with him.
Please don't hesitate to write back to us if there is anything else we can assist you with. Thanks for your support. 💜
Sweetan | Client Services
Shogun Page Builder
Customer service experience is exceptional!! Highly recommend. They have gone above and beyond to ensure our problem was fixed.
Hi there, Noah! Thanks for taking the time and leaving us a review.
We are so glad to hear that our team could help and that we were able to go above and beyond to resolve the issues for you. It means a lot that your experience with Shogun and the support team has been exceptional. 😊
We also appreciate the recommendation and will look forward to assisting you again in the future. 🫶
Sweetan | Client Services
Shogun Page Builder
Rhys has showed me very professional support, proven that he's very reliable and great at his job, what's more Rhys made sure to solve all my problems.
Hi there, Adam! Thank you so much for taking the time and leaving us a review.
I am super glad to hear that Rhys was able to help resolve the issue for you. He is indeed awesome and I appreciate the kind words. I will be sure to pass the feedback with him and the entire support team.
Please let us know if there's anything else we can assist you with. 🫶
Sweetan | Client Services
Shogun Page Builder
Sweetan was very helpful and showed me exactly what I needed to do to enable custom fonts to work within Shogun and explained how they view. Extremely helpful :)
Hi there, John! Thank you for taking the time and leaving us a review.
It was really great to communicate with you earlier and I am super happy to hear that I was able to help. 😊
We'll be happy to assist you again should you bump into any issues or have any further questions. Thank you so much for your love and support. 🫶
Sweetan | Client Services
Shogun Page Builder
it seems it doesnt work to edit a page you have already built. I unistalled it,
Hi there, Sergio! Thanks for taking the time and sharing your feedback with us.
I apologize for the inconvenience that has led to the decision of uninstalling our app.
You can surely edit your existing pages with Shogun by importing the pages to our app and then using our drag-and-drop elements. You can even create theme sections to display content created within Shogun to be displayed on the existing pages via the theme editor.
We'd be happy to look into the issue for you and assist you further.
I see my colleague, Justine reached out to you via email with information on how to achieve this and I have also followed up with you to learn more about the requirements.
If you could reply back to us, we'd be more than happy to help you and set things up.
I'll look forward to hearing back from you soon.
Sweetan | Client Services
Shogun Page Builder
Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!
-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
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-UPDATE-
11th July, 2023
Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.
Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?
I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.
I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.
I see you uninstalled the app from your account on June 9, 2023.
I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.
I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.
Sweetan | Client Services
Shogun Page Builder
friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly
Hi there, 👋 Thank you so much for leaving us a review.
We are very happy to learn that your experience with Shogun has been a positive one and that our team was able to help you.
We'll be here to assist and answer any further questions you may have. 😊
Sweetan | Client Services
Shogun Page Builder
Right, I see I am not the only one that has been hoodwinked by this "free" plan option. To further compound to the mysery of this, I am also being charged a 2nd month re-occuring, despite not even using the app? Could you please get in touch and sort this on your end coz it's just embarrsing for you guys...
-UPDATE-
25th July 2023
HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while.
Thanks!
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-UPDATE-
June 28th 2023
Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution.
I have followed up via email and I'll look forward to hearing back from you.
We greatly appreciate your continued support.
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Hey there, Dennis! Thanks for sharing your feedback.
While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further.
It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time.
The Free plan and paid plans work differently.
After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions.
However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred.
My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you.
I will be happy to assist you further if you can reply back to us.
Thanks!
Sweetan | Client Services
Shogun Page Builder
Customer Support was extremely helpful.
Prompt, professional, and personable.
Hi there, Jon! Thanks for taking the time and leaving us this review. 😊
We appreciate the honest feedback and are happy to hear that your experience with our support team and the app has been awesome. I will be sure to share the kind words with the entire team. 🫶
Please let us know if there's anything else we can assist you in the future.
Sweetan | Client Services
Shogun Page Builder
After running into some issues with their scheduling feature, and after a long wait to have it working again (roughly 8 months), I can say that now the app is working flawlessly. Why it took this long to fix such an important feature I still don't understand. Having said this, we find the app extremely useful, and now that the main problematic issue has been fixed, we have no complains about it. Being completely honest when we encountered the scheduling issues last year we looked at the competition as we thought about dropping Shogun back then. Not a single app comes close to the level of controls and features that Shogun offers. So we stuck to it and now we are glad we made that decision. We use this app on a daily basis and it saves us a lot of work and time by making it extremely easy for anyone in our team to update the content. We had given one start initially when the issues were happening and now are changing it to 4, given that they solved their problems and that they made a great effort in keeping us informed of their progress. Had it not been for those issues I would have given them 5 stars from the get go.
Update: Our frustrations with Shogun are back. The HTML Shogun builds is VERY poorly built, it literally adds hundreds of unnecessary and they follow little to no semantics. I've complained a few times about this, and their response is 'that's how our team built it'.
Oh well.
Hey Pablo,
Thank you so much for all of your continued patience.
We recognize that you've been waiting on a couple of bug fixes for a while. I wanted to provide some additional clarification that although progress has been slow on these tickets, our engineering team is hard at work to get this resolved.
I've sent you an email and attempted to reach out to you on the phone as well. If you'd like to speak with us more, we'd be happy to chat anytime.
Thanks again for all of your patience and understanding and we're looking forward to hearing from you soon.
Kalen | Team Lead, Support
Shogun Page Builder